Michael Fox
Austin,TX
Summary
Proactive leader with a versatile background in retail operations. Known for strong problem-solving and technical skills, committed to fostering teamwork and enhancing customer loyalty through effective training and engagement strategies.
Overview
5
5
years of professional experience
Work History
Specialty Assistant Store Manager
Home Depot
Austin, TX
09.2025 - Current
- Assisted in daily store operations, ensuring efficient workflow and customer service excellence.
- Supported team in inventory management, maintaining accurate stock levels and organization.
- Executed visual merchandising standards to enhance product displays and attract customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
Customer Experience Manager
Home Depot
Austin, TX
12.2024 - 09.2025
- Enhanced customer satisfaction through effective resolution of inquiries and complaints.
- Implemented training programs for staff to improve service delivery standards.
- Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
- Collaborated with cross-functional teams to develop initiatives enhancing customer engagement.
Operation Assistant Store Manager
Home Depot
Irving, TX
04.2021 - 12.2024
- Led daily store operations, ensuring optimal inventory management and product availability.
- Trained and mentored staff on customer service best practices and sales techniques.
- Analyzed sales data to identify trends, implement improvements, and drive revenue growth.
- Collaborated with management to develop strategic merchandising plans that enhanced store presentation.
- Implemented loss prevention strategies, reducing shrinkage through effective team training and monitoring.
- Enhanced operational procedures by identifying inefficiencies and recommending process improvements for better workflow.
Education
Bachelor of Science - Computer Science
Maryville University of Saint Louis
St. Louis, MO08-2026
Skills
- Problem-solving
- Customer experience
- Leadership
- Teamwork
- Python programming
- Machine learning
- Reinforcement learning
- Big data technologies
Timeline
Specialty Assistant Store Manager
Home Depot
09.2025 - Current
Customer Experience Manager
Home Depot
12.2024 - 09.2025
Operation Assistant Store Manager
Home Depot
04.2021 - 12.2024
Bachelor of Science - Computer Science
Maryville University of Saint Louis