Summary
Overview
Work History
Education
Skills
Timeline
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Michael Gleason

Summary

Dynamic and results-driven professional with a robust work ethic and unwavering commitment to excellence. Proven track record as a Manager, showcasing exceptional time management skills and dedication to delivering top-notch service to customers and clients. Effective Regional Manager overseeing up to 25 employees, including five District Managers, adept at fostering motivation and maximizing team performance. Possesses outstanding organizational and planning abilities, demonstrating adaptability and a passion for embracing new challenges.

Overview

18
18
years of professional experience

Work History

Regional Manager

Yerba Madre
01.2025 - Current
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Configure calculations and projections of sales, from past months to produce goals and projections for the upcoming month's targets.
  • Manage inventory levels and progress, assisting the warehouse in loading and keeping order.
  • Weekly duties include submitting payroll, bonuses and incentives as well as reviewing performance metrics and sales data daily.
  • Other details include hiring new staff, terminations, reviewing routes of CSR’s, Overseeing ASM’s tasks and goals, visiting stores and conducting meetings with District managers on how to effectively achieve goals of both the Store and Yerba Madre.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

District Manager

Guayaki Yerba Mate
10.2022 - 01.2025
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.

Route Sales Representative

Frito Lay Corp. & Red Bull
11.2020 - 10.2022
  • As a Sales Representative, I was responsible for selling and merchandising Frito-Lays complete line of products at local stores. This includes convenience stores, gas stations, and large grocery stores such as Walmart and Target.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Maximized sales through effective territory management and strategic route planning.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Collaborated with customers to identify needs and provided catered solutions
  • Developed and implemented promotional strategies to boost sales and customer loyalty.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.

Patina Pro Expeditor/Supervisor/Floor Manager

Catal Restaurant and Uva Bar
08.2007 - 11.2020
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Trained new expeditors and food runners according to company policies and standards.
  • Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Enhanced communication between customers to ensure seamless order management and fulfillment.

Education

Bachelor of Science - Criminal Justice

California State University Long Beach
05.2011

Skills

  • Operations
  • Staff training and development
  • Strategic planning
  • Staff management
  • Staff supervision
  • Goals and performance
  • Asset control
  • Project management
  • Business development and planning
  • Personnel management
  • Operational oversight
  • Database management

Timeline

Regional Manager

Yerba Madre
01.2025 - Current

District Manager

Guayaki Yerba Mate
10.2022 - 01.2025

Route Sales Representative

Frito Lay Corp. & Red Bull
11.2020 - 10.2022

Patina Pro Expeditor/Supervisor/Floor Manager

Catal Restaurant and Uva Bar
08.2007 - 11.2020

Bachelor of Science - Criminal Justice

California State University Long Beach

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