Michael Goings

• Managed budget implementations, employee reviews, training, and schedules,
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

•Worked flexible schedule to accommodate changing customer levels.

•Oversaw kitchen employee operations to ensure production levels and service standards were maintained.

•Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

•Suggested additional items to customers, as appropriate, to increase restaurant sales.

•Promote and demonstrate the company brand promise.

•Cash handling and bank reconciliation

•Responded to safety and loss prevention incidents.

•Directed and supervised employees engaged in sales.

• Answered customers questions and addressed problems and complaints in person and via phone.

•Recruited, hired, developed and retained.