Michael Goldscher
baltimore,maryland
Summary
Dynamic hospitality professional with extensive experience at Oceanaire Seafood Room, excelling in employee mentoring and upselling strategies. Proven track record of enhancing guest satisfaction and loyalty through exceptional service standards and strong relationship-building skills. Adept at training new team members to ensure high performance and operational efficiency.
Overview
20
20
years of professional experience
Work History
Server Trainer
Oceanaire Seafood Room
Baltimore, MD
01.2021 - Current
- Demonstrated effective customer service techniques to enhance guest satisfaction and dining experiences.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Bartender
Sabatino's
Baltimore, MD
09.2005 - 01.2021
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Managed inventory levels, tracking supplies to minimize waste and ensure product availability.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Bachelor of Arts - Psychology
St Mary's College of Maryland
St Mary's City, MD05-2002
Skills
- Wine service
- Upselling strategies
- Employee mentoring
- Banquet coordination
- Service standards
Timeline
Server Trainer
Oceanaire Seafood Room
01.2021 - Current
Bartender
Sabatino's
09.2005 - 01.2021
Bachelor of Arts - Psychology
St Mary's College of Maryland