Michael Griggs
Nashville
Summary
Dynamic Service Supervisor with extensive experience at TK Elevator, excelling in team training and customer satisfaction. Proven ability in complaint handling and inspections management, enhancing operational efficiency. Skilled in diagnosing mechanical issues and fostering employee engagement, ensuring compliance with safety regulations and high service standards.
Overview
30
30
years of professional experience
Work History
Service Supervisor
TK Elevator
05.2024 - Current
- Supervised daily operations, ensuring compliance with safety regulations and service standards.
- Trained and mentored team members to enhance skills and performance efficiency.
- Assisted with training and development of team members.
- Coordinated maintenance schedules, optimizing resource allocation for elevator servicing.
- Managed customer inquiries, resolving issues promptly to ensure high satisfaction levels.
Elevator Mechanic/Adjuster
TK Elevator
07.2020 - 05.2024
- Installed and repaired elevators, escalators, and moving walkways to ensure optimal performance.
- Conducted routine maintenance checks to enhance safety and reliability of equipment.
- Diagnosed mechanical issues using specialized tools and equipment for efficient troubleshooting.
- Trained junior mechanics on best practices in installation and maintenance procedures.
Elevator Mechanic (LR)
KONE Elevators & Escalators
07.2018 - 07.2020
- Installed and repaired elevators, ensuring compliance with safety regulations.
- Conducted routine maintenance on various elevator systems, enhancing operational reliability.
- Responded swiftly to emergency calls for malfunctioning elevators, ensuring minimal disruption to building occupants'' daily routines.
Elevator Mechanic
Nashville Machine Elevator Co
03.1996 - 07.2018
- Installed and repaired elevator systems in commercial and residential buildings.
- Conducted routine maintenance inspections to ensure operational safety and compliance.
Education
High School Diploma -
McGavock HS
Nashville, TNNEIEP
Nashville, TNSkills
- Complaint handling
- Sales support
- Management experience
- Progress monitoring
- Inspections management
- Supervisory role experience
Affiliations
15 year member of Local 93 JAC Committee
Timeline
Service Supervisor
TK Elevator
05.2024 - Current
Elevator Mechanic/Adjuster
TK Elevator
07.2020 - 05.2024
Elevator Mechanic (LR)
KONE Elevators & Escalators
07.2018 - 07.2020
Elevator Mechanic
Nashville Machine Elevator Co
03.1996 - 07.2018
High School Diploma -
McGavock HS
NEIEP