Michael Grubbs
New Caney,TX
Summary
Results-driven professional with a strong track record in sales, seeking to leverage my business and sales experience in an automotive dealership. Known for exceptional customer relationship skills and a deep understanding of client needs, I am committed to driving sales and contributing to the dealership's financial success. I bring a proven work ethic, a passion for customer satisfaction, and a dedication to excellence. Eager to embrace new challenges and invest in professional growth, I am ready to make a significant impact on your team.
Overview
6
6
years of professional experience
Work History
FI Manager
Humble Hyundai
03.2024 - Current
- Became Proficient with Dealertrack DMS and F&I
- Consistent Close rate / Avg 1700-1900 a month F&I PVR
- 40-60% VSC Penetration Month over Month.
- Developed and Maintained Relationships with several banks and buyers to be as big of an asset as possible for the dealership. And to capture more deals of course.
- Designed and Built several logs and documents to help manage, organize, and run the store to maintain efficiency.
Sales Consultant - Team Lead
Humble Hyundai
06.2022 - 03.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Built Trust and Rapport with each Individual Client as well as Ensured customers received quality customer service, reducing the likelihood of negative customer reviews
- Intro to Dealertrack F&I
- Became Proficient with Eleads CRM
- Averaged between 15-20 Cars a Month
- Coached employees in successful selling methods and encouraged progress with the new employees.
- I stayed current on industry trends, competitor offerings, and financing programs to provide customers with accurate and up-to-date information.
Sales Consultant
Joe Myers Ford
12.2021 - 05.2022
- Became Proficient in Dealertrack CRM
- Managed customers to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Consultant
Dream Home of Texas
08.2021 - 12.2021
- Cultivated and maintained strong relationships with a diverse client base, showcasing exceptional interpersonal and communication skills.
- Developed a solid understanding of pricing structures, cost estimation, and financial implications for clients in roofing projects.
Heavy Machinery Technician
Doggett Heavy Machinery Services
04.2021 - 09.2021
- Diagnosed and repaired mechanical issues in various automotive systems, ensuring optimal vehicle performance and customer satisfaction.
- Utilized effective communication skills to explain complex technical issues to customers, fostering positive relationships and repeat business.
- Technical Proficiency: In-depth knowledge of automotive systems, diagnostics, and repairs.
Sales Consultant
Discount Tire
05.2019 - 04.2021
- Learned the importance of hard work and dedication to achieve my personal goals. Built Value and educated customers on the different wheel and tire brands
Office Consult
Travis Kitchens Law Firm
04.2019 - 07.2019
- Helped convert the business to be completely digital and stored in the cloud, rather than in boxes in a storage room.
- Organized and Constructed systems to make it easier to navigate in finding cases and previous clientele.
Education
High School Diploma -
Huntsville High School
Huntsville, Texas05-2020
Skills
- Exceptionally Knowledgeable on Dealertrack / CDK / VAuto / Elead / VINS / AIB / VITU
- Excellent interpersonal skills
- Proficiency in MS Office (Excel, Word, PowerPoint) as well as Drive (Sheets, Docs, etc)
- Consistent sales technique and close rate
- Knowledge of sales basics: Opening, open-ended probing questions, building rapport, listening for customer needs, closing the sale and/or follow-up
- Working knowledge of Spanish
- Knowledge in Python, HTML, CSS, and Java Script
- GML, C/C (Game and App Development) - Certified
- Social Media Marketing
- Customer satisfaction
- Customer relations
- Software utilization
Timeline
FI Manager
Humble Hyundai
03.2024 - Current
Sales Consultant - Team Lead
Humble Hyundai
06.2022 - 03.2024
Sales Consultant
Joe Myers Ford
12.2021 - 05.2022
Sales Consultant
Dream Home of Texas
08.2021 - 12.2021
Heavy Machinery Technician
Doggett Heavy Machinery Services
04.2021 - 09.2021
Sales Consultant
Discount Tire
05.2019 - 04.2021
Office Consult
Travis Kitchens Law Firm
04.2019 - 07.2019
High School Diploma -
Huntsville High School
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