Michael Grzegorzewski

• Managed day-to-day staffing and handled scheduling for all store employees.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Trained team members in successful strategies to meet operational and sales targets.
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Responsible for generating donations that helped both the non-profit we represented as well as the store. The donations were critical to keeping costs of goods low and to increase sales margins.

Responsible for a team of donation ambassadors to train and give excellent service to continue to drive donations.

• Resolved issues quickly to maintain productivity goals.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Established clear priorities and production quality standards.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.

Worked freight trucks several times a week. Including unloading and merchandising product.

Ensured pricing was correct on a daily basis

Ensured the safety and health of the stores animals, including the Pet Hotel