Michael Gunn
Santa Rosa,CA
Summary
Versatile Senior Account Exec/Customer Care with 32 years at SelectQuote Insurance and 8 years at Prudential and have worked with thousands of diverse customers over these many years and demonstrated long term success in sales and customer service. Strong listening and persuasion skills with an excellent reputation for resolving problems and improving customer satisfaction.
Overview
40
40
years of professional experience
Work History
Sr. Account Executive, Underwriting Analyst
SelectQuote Insurance Inc
San Francisco, CA
06.1990 - 07.2022
- Long term sales, marketing and customer care for major insurance broker. Licensed for Life and Health, Auto and Home Insurance. CA License #0641588
- Provided product options and information to clients based on their individual needs.
- Expert at Customer Service and Retention. Cultivated customer loyalty, promoted repeat business and improved sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues and develop solutions.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Maintained accurate and current customer account data.
- Worked independently with minimal supervision. Worked San Francisco office for 28 years and worked from home final 3 years.
- Worked 8 prior years at Prudential Insurance as sales agent and sales manager.
Sales Manager / Account Manager
Prudential Insurance Company
Santa Rosa, CA
04.1982 - 06.1990
- Life and Health, Auto and Home Insurance Sales Agent.
- Financial Planning products like IRA's and Mutual Funds too.
- Sales Agent for 6 years and Sales Manager for 2 years.
Education
Some College (No Degree) - Business Administration And Management
Santa Rosa Junior College
Santa Rosa, CADiploma - College Prep
St Vincent's High School
Petaluma, CA06.1978
Skills
- Account Management
- Customer Relations
- Sales Expertise
- Professional Telephone Demeanor
- Medical Terminology Knowledge
- Customer Service
- Computer Proficiency
- Customer Satisfaction
- Client Retention
- Data Security
- Typing Proficiency
- Managing Multiple Tasks
Additional Information
Licensed Life and Health, Auto and Home Insurance.
California License 0641588
Seeking full time employment. A work from home position
is preferred due to my bad knee and I need to work close
to a restroom. Plan to work 4 to 5 more years til I am 67.
Customer Service, product support, or
insurance broker sales and support preferred. I am used
to spending 3 to 4 hours a day on the phone helping customers.
Timeline
Sr. Account Executive, Underwriting Analyst
SelectQuote Insurance Inc
06.1990 - 07.2022
Sales Manager / Account Manager
Prudential Insurance Company
04.1982 - 06.1990
Some College (No Degree) - Business Administration And Management
Santa Rosa Junior College
Diploma - College Prep
St Vincent's High School