Michael Guzman
Vista,CA
Summary
Results-focus industrious individual dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hairstylist
The Fade Lounge Barbershop
08.2019 - Current
- Developed creative techniques to provide clients with latest hairstyles.
- Determined appropriate hair treatments based on conditions and textures.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Offered professional consultations, haircuts, and services to shop customers.
Bartender/Restaurant Server
Mike's BBQ/ Smokehouse Pizza
01.2016 - 08.2019
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Energy Specialist
San Diego Gas & Electric Co
02.2014 - 12.2016
- Improved energy efficiency by conducting comprehensive audits and implementing tailored solutions.
- Enhanced client satisfaction with personalized energy management strategies and ongoing support.
- Evaluated current lighting system and identified more cost-effective equipment solution.
- Excellent communication skills, both verbal and written.
- Reduced operational costs for clients through the optimization of energy consumption patterns.
Assistant Store Manager
Journeys Shoe Store
02.2012 - 01.2014
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Rotated merchandise and displays to feature new products and promotions.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Cashier/Food Preparer
Valentina's Taco Shop
09.2010 - 01.2012
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
California State Barber License - Barbering
Southern California College of Barber And Beauty
641 N Broadway, Escondido, CA 9202508.2020
General Education
Palomar College
1140 W Mission Rd, San Marcos, CA 9206905.2012
High School Diploma -
Escondido High School
1535 N Broadway, Escondido, CA 9202605.2010
Skills
- Social Media Promotion
- Customer safety
- Sanitation Practices
- Client Scheduling
- Advanced communication skills
- Precision haircutting
- Teamwork and Professionalism
- Hospitality and Guest Service
Certification
- California State Licensed Barber
Timeline
Hairstylist
The Fade Lounge Barbershop
08.2019 - Current
Bartender/Restaurant Server
Mike's BBQ/ Smokehouse Pizza
01.2016 - 08.2019
Energy Specialist
San Diego Gas & Electric Co
02.2014 - 12.2016
Assistant Store Manager
Journeys Shoe Store
02.2012 - 01.2014
Cashier/Food Preparer
Valentina's Taco Shop
09.2010 - 01.2012
California State Barber License - Barbering
Southern California College of Barber And Beauty
General Education
Palomar College
High School Diploma -
Escondido High School
- California State Licensed Barber
Similar Profiles
Sara G. RinconSara G. Rincon
Barbershop Manage at Fade Lounge BarbershopBarbershop Manage at Fade Lounge Barbershop
Notorian Jones Jr.Notorian Jones Jr.
Professional Barber at fade em up barbershopProfessional Barber at fade em up barbershop
Mysti BacaMysti Baca
Manager at FADE It BarbershopManager at FADE It Barbershop