Michael Guzman
Vista,CA
Summary
Results-focus industrious individual dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hairstylist
The Fade Lounge Barbershop
511 South Escondido Blvd, Escondido CA 92025
08.2019 - Current
- Developed creative techniques to provide clients with latest hairstyles.
- Determined appropriate hair treatments based on conditions and textures.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Offered professional consultations, haircuts, and services to shop customers.
Bartender/Restaurant Server
Mike's BBQ/ Smokehouse Pizza
1356 W Valley Pkwy, Escondido, CA 92029
01.2016 - 08.2019
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Energy Specialist
San Diego Gas & Electric Co
644 W Mission Ave, Escondido, CA 92025
02.2014 - 12.2016
- Improved energy efficiency by conducting comprehensive audits and implementing tailored solutions.
- Enhanced client satisfaction with personalized energy management strategies and ongoing support.
- Evaluated current lighting system and identified more cost-effective equipment solution.
- Excellent communication skills, both verbal and written.
- Reduced operational costs for clients through the optimization of energy consumption patterns.
Assistant Store Manager
Journeys Shoe Store
272 E Via Rancho Pkwy, Escondido, CA 92025
02.2012 - 01.2014
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Rotated merchandise and displays to feature new products and promotions.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Cashier/Food Preparer
Valentina's Taco Shop
2407 E Valley Pkwy, Escondido, CA 92027
09.2010 - 01.2012
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
California State Barber License - Barbering
Southern California College of Barber And Beauty
641 N Broadway, Escondido, CA 9202508.2020
General Education
Palomar College
1140 W Mission Rd, San Marcos, CA 9206905.2012
High School Diploma -
Escondido High School
1535 N Broadway, Escondido, CA 9202605.2010
Skills
- Social Media Promotion
- Customer safety
- Sanitation Practices
- Client Scheduling
- Advanced communication skills
- Precision haircutting
- Teamwork and Professionalism
- Hospitality and Guest Service
Certification
- California State Licensed Barber
Timeline
Hairstylist
The Fade Lounge Barbershop
08.2019 - Current
Bartender/Restaurant Server
Mike's BBQ/ Smokehouse Pizza
01.2016 - 08.2019
Energy Specialist
San Diego Gas & Electric Co
02.2014 - 12.2016
Assistant Store Manager
Journeys Shoe Store
02.2012 - 01.2014
Cashier/Food Preparer
Valentina's Taco Shop
09.2010 - 01.2012
California State Barber License - Barbering
Southern California College of Barber And Beauty
General Education
Palomar College
High School Diploma -
Escondido High School