Michael Guzman
Brick,NJ
Summary
Proven leader with extensive experience in staff management and development, notably at Wendy's where I enhanced team efficiency and customer loyalty. Skilled in CRM and electrical troubleshooting, excel in fostering positive relationships and ensuring codes compliance. Achieved significant improvements in employee performance and customer satisfaction through strategic mentoring and problem-solving. Resourceful candidate eager to utilize technical and mechanical skills. Adept at identifying and solving problems with good understanding of electrical systems, troubleshooting and repair. Flexible and adaptable with physical stamina to work in demanding environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Co-Manager
Wendy's
08.2011 - Current
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Dishwasher
Ray's Cafe
07.2022 - 05.2024
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
Education
Electrical Trades Technology Certificate - Electrical, Electronics Engineering Technologies
American Institute
Toms River05.2024
High School Diploma -
Manasquan High School
Manasquan, NJ06.2013
Skills
- Staff Management
- Staff Development
- Time Management
- Schedule Preparation
- Customer Relationship Management (CRM)
- Low-voltage Systems
- Safety Training
- Electrical Troubleshooting
- Codes Compliance
- Hand and power tools
- Schematic Interpretation
- Team Player
Certification
- Certified Electrical Trades Technology
- Certified OSHA 10
Languages
Spanish
English
Timeline
Dishwasher
Ray's Cafe
07.2022 - 05.2024
Co-Manager
Wendy's
08.2011 - Current
Electrical Trades Technology Certificate - Electrical, Electronics Engineering Technologies
American Institute
High School Diploma -
Manasquan High School