Michael Haberland
Summary
Dynamic professional with extensive experience in e-commerce and customer service at Goodwill Industries of Southern Nevada. Proven track record in team leadership and operational efficiency, enhancing client satisfaction through effective decision-making and money handling. Successfully mentored staff and streamlined inventory processes, ensuring optimal product availability and a positive shopping experience.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
19
19
years of professional experience
Work History
Assistant Manager of E-Commerce
Goodwill Industries Of Southern Nevada
03.2018 - Current
- Led operational policies in handling all customer service email inquiries.
- Streamlined inventory management processes of all office supplies, while keeping same under budget
- Mentored staff on customer service best practices, fostering a positive shopping experience for clients.
- Maintained listings of sales on E-Bay, Amazon and Shop Goodwill
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Support Manager
Goodwill Industries Of Southern Nevada
08.2016 - 08.2017
- Assisted in leading team in providing exceptional customer service to enhance client satisfaction and retention.
- Supported management in delevopment of training programs for staff to improve operational efficiency and service delivery standards.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Optimized staffing schedules to ensure coverage during peak times, maintaining high service levels.
- Fostered positive team culture, encouraging open communication and collaboration among team members.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented process improvements that streamlined workflows, reducing response times for support inquiries.
- Coordinated cross-departmental communication to address client needs promptly and effectively.
Manager
Alpaca Imports by Donna Lynn
06.2006 - 06.2016
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Supported team members in executing tasks efficiently and effectively.
- Learned operational processes and tools to contribute to workflow improvements.
- Collaborated with colleagues to enhance communication and teamwork within the department.
- Gained familiarity with inventory management systems to streamline stock control.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager of E-Commerce
Goodwill Industries Of Southern Nevada
03.2018 - Current
Support Manager
Goodwill Industries Of Southern Nevada
08.2016 - 08.2017
Manager
Alpaca Imports by Donna Lynn
06.2006 - 06.2016
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