Michael Hafen

Manage and oversee performance of casino staff members including dealers, cashiers, security personnel, and customer service staff. Provide guidance, support and training to ensure optimal performance and adherence to operational protocols. Monitor and manage all aspects of casino operations during assigned shifts, including gaming floor activities, table game operations, cashiering functions and guest services. Implement operational procedures to maximize efficiency and customer satisfaction. Collaborate with other casino managers, and department heads to achieve operational objectives, address challenges, and implement strategic initiatives. Work closely with team members to schedule breaks and shifts to meet state regulations.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Interact with customers via phone or in-person to address inquiries,provide information, and assist with problem resolution.

Responsible for facilitating poker games and ensuring a fair the enjoyable gaming experience for players. Primary duties include dealing cards, managing the flow of the game and enforcing rules and regulation.

Incorporated new design techniques to create innovative and eye-catching displays. Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement. Put away kegs and cases of beer in cold boxes, and rotated product.

Drove forklifts, pallet jacks and other equipment to move materials. Performed general housekeeping and cleaning tasks.

Reduced order processing times with streamlined picking, packing, and shipping procedures. Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.