Michael Hafermann
Seattle,WA
Summary
Dynamic Account Executive with a proven track record at DocuSign, excelling in customer relationship management and contract negotiation. Consistently drove revenue growth by identifying client needs and delivering tailored solutions. Expertise in CRM software and lead generation has positioned me among the top performers, ensuring exceptional client satisfaction and business success.
Overview
7
7
years of professional experience
Work History
Account Executive
DocuSign
Seattle
05.2020 - 12.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified customer needs by asking questions and advising on best solutions.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- High performance to quota with $480,000 gross new revenue closed in 2024 alone and TCV of ~$3 million.
Senior Market Development Representative
DocuSign
Seattle, WA
12.2019 - 05.2020
- Coordinated with Account Executive to execute marketing campaigns and cold calls for new customer acquisition in Financial Services Industry.
- Achieved consistent performance within top 10% of MDR organization.
- Executed targeted outreach strategies to enhance customer engagement and drive sales growth.
- $1.7 million closed TCV, Pinnacle Club H1 & H2 in FY'20, Top Performer two separate months.
- Elected to be new hire "Cold Call Coach" and successfully mentored multiple new hires and was the go-to resource for industry knowledge and best practices
Sales Development Representative
DocuSign
Seattle, WA
03.2018 - 12.2019
- Exceeded monthly quotas for qualified opportunities generated through strategic outreach.
- Documented outreach calls and follow-ups in CRM to maintain accurate interaction records.
- Facilitated development of sales opportunities by maintaining communication with account executives.
- Tracked and managed sales pipeline effectively utilizing CRM tools.
- Qualified inquiries to introduce products and services, enhancing customer engagement.
- Received Leadership Award FY'19 and MVP Award July 2018 for achieving 200% of quota.
- Achieved Rookie of the Month April 2018 and earned Pinnacle Club H2 FY'19 recognition.
Education
Bachelor of Arts - Business Management
Whitworth University
Spokane, WA05-2017
Skills
- Customer relationship management
- Contract negotiation
- Sales pipeline development
- Market analysis
- Lead generation
- CRM software expertise
- Sales proficiency
- Revenue growth
Timeline
Account Executive
DocuSign
05.2020 - 12.2024
Senior Market Development Representative
DocuSign
12.2019 - 05.2020
Sales Development Representative
DocuSign
03.2018 - 12.2019
Bachelor of Arts - Business Management
Whitworth University
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