Michael Hall
Trinity,NC
Summary
Reliable and strong work ethic individual with 10+ years of experience in Customer Support and application testing. Great written and verbal communication skills with a track record of being trustworthy in a remote environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Customer Support II
Arista Information Systems
01.2013 - 01.2024
- Responsible for resolving basic to complex technical product-related issues for internal and external customers via inbound calls and email
- Created detailed design specification based on the refined requirements to provide to programming to create or modify an application. This includes mockup samples, data source values, and any data conversion details that may be required.
- Responsible for managing and guiding all aspects of the application implementation. Coordinates the moving of the new or modified applications into the productions system on the agreed upon date.
- Provides samples to the customers for a final signoff on the changes.
- Collaborated with cross-functional teams to ensure smooth and successful project implementations for new customers
- Regularly communicated with customers to provide updates on project status and gather feedback for improvement.
Quality Assurance Testing Team Lead
Levelor - E Commerce
01.2011 - 01.2013
- Responsible for working with web developers and content management personal to create and execute cradle to grave web based testing for e-commerce products
- Worked with management and third party vendors to create project test plans, coordinate testing on existing web defects and assign new testing task to a team of four.
- Logged test results, tracked test results and communicated ideas for the testing team on a web based tracking system, Jira.
- Assigned test plans and completed userbase testing, product pricing, content placement and custom field population based on test plans and MSRP specifications.
- Handled all testing needs from the Lowes, Home Depot and Bed Bath Beyond ordering systems to ensure data export file was correctly integrated into internal SAP ordering system for operations.
Education
General Studies
01.2008
High School Diploma - undefined
01.2007
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Calm under pressure
- Dependable and responsible
- Attention to detail
Systems
Microsoft Office - Word, Excel
Jira
Slack
SAP Order Entry
Timeline
Customer Support II - Arista Information Systems
01.2013 - 01.2024
Quality Assurance Testing Team Lead - Levelor - E Commerce
01.2011 - 01.2013
Southwestern Randolph High School - High School Diploma,
Guilford Technical Community College - , General Studies
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