MICHAEL W. HALL
Fort Mill,SC
Summary
Results-oriented customer service professional with over 20 years in operations management, human resources, and finance. Demonstrates a commitment to driving financial performance and developing teams through effective training and problem resolution, ensuring exceptional customer experiences and alignment with business goals.
Overview
23
23
years of professional experience
Work History
ASSISTANT/ EMERGING STORE MANAGER
WAL-MART STORES INC.
01.2022 - Current
- Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, and developing and implementing plans to correct any deficiencies in financial performance The facility oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting.
- Drives sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs. Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements, managing and assisting in the budgeting, forecasting, and controlling expenses in the designated business area to co
- Provide supervision and development opportunities for management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
- Guided hourly associates and managers on customer service techniques to resolve customer needs and complaints within company standards. Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising, and company direction.
- Ensures compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Company\'s programs and strategic initiatives.
- Directed community outreach programs and supported associates and managers in community engagement by building relationships with key individuals and groups, representing the company to external organizations, and championing sustainability initiatives and company-sponsored events.
STORE MANAGER
DOLLAR GENERAL INC.
01.2019 - 01.2022
- Developed staff through recruitment, hiring, and training of qualified applicants to meet store needs; ensured compliance with federal labor laws and company policies while implementing initiatives to enhance profitability and foster a customer-centric environment.
- Maintained high customer satisfaction levels by ensuring employees met service standards; analyzed key performance indicators for sales to identify areas for improvement.
- Facilitated store merchandising by staging, stocking, and storing merchandise; presented merchandise according to established practices and store manager direction; utilized fixtures, signage, and pricing to optimize inventory management.
- Provided superior customer service leadership by following company procedures and policies outlined in the employee handbook and SOP manual.
- Review operating statements to identify business trends (including sales, labor, profitability, and inventory turnover), expense control opportunities, potential shrinkage, and errors. Complete all paperwork and documentation per guidelines and deadlines. Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of cash, facility, and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes.
- Effective organization skills with attention to detail. Ability to solve problems and deal with situations where limited standardization exists. Aligns motives, values, and beliefs with Dollar General values Supports ownership by tapping into the potential of others.
- Served as a liaison between the Store Support Center and store employees to enhance communication. between the Store Support Center and store employees to foster cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange Demonstrates responsiveness and sensitivity to customer needs Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
STORE MANAGER
SAVE- A -LOT INC.
01.2018 - 01.2019
- Provided leadership to achieve excellent daily store conditions, including effective produce and meat department operations that adhered to SAVE-A-LOT operational standards, executed Food Safety and Produce/Meat programs, and maintained high sanitation standards.
- Led the selection, staffing, coaching, and development of store associates to create a positive environment for employees and customers.
- Executed merchandising program and managed visual presentation of merchandise, including store layout, plan-o-grams, displays, price signs/tags, and COOL signage; ensured a clean, safe, well-stocked shopping environment while maintaining inventory levels and meeting food safety standards.
- Implemented SAVE-A-LOT policies and procedures, including accounting, cash handling, inventory processes, loss prevention, payroll administration, sanitation, and food safety, while facilitating communication with Business Unit staff and Human Resources.
- Controlled expenses and managed company assets, including shrink control, payroll, productivity measurements, and supply ordering. Analyzed operational and financial data to support informed business decisions.
- Acquired Food Safety Certification in accordance with SAL policies and City/State requirements. Protected company property, funds, and merchandise while complying with all regulations. Interviewed and hired associates, performed annual reviews, and conducted onboarding and background verification for all employees.
ASSISTANT SALES MANAGER
ACADEMY SPORTS INC.
01.2016 - 01.2018
- Executed operational and merchandising sales floor standards through 4 team leads and 50+ team members, facilitating staging, stocking, and storage of merchandise to ensure compliance with established practices and store manager direction.
- Led selection, staffing, coaching, and development of store associates, fostering a positive store environment for employees and customers.
- Daily responsibilities: Interview and hire, perform annual reviews, control payroll, associate orientation, mentoring, training, handle benefits orientation in apparel, footwear, field and stream, camping, and team sports
- Ensure all Federal, State, and local laws and company policies are always upheld to the highest standard regarding firearms transactions, including record retention of all sales for 20 years, and completing daily and monthly audits of 4473 federal transaction forms.
- Analyzed weekly sales floor data using Excel reports in key categories to inform business model improvements and strengthen leadership team performance.
- Designed merchandise layout for soft lines and hard lines to optimize product sales and maintain inventory control.
- Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures, and informing the appropriate officials of potential fraud risks Knowledge of cash, facility, and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.
EMERGING STORE MANAGER
WAL-MART STORES INC.
01.2011 - 01.2013
- Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, and developing and implementing plans to correct any deficiencies in financial performance The facility oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting.
- Drove financial performance and sales of designated store area by reviewing P&L statements; managing budgeting, forecasting, and expense control to align with sales; ensuring effective merchandise presentation, inventory flow, and operational processes; and implementing action plans to mitigate shrink and achieve sales and profit goals.
- Executed merchandising strategies aligned with company direction to enhance store performance; led company change efforts; provided clear expectations and guidance for business solutions; communicated business objectives to teams; and modeled exceptional customer service standards by demonstrating the One Best Way (OBW) service model.
- Recruited and developed qualified associates to fulfill staffing needs and support company growth. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
- Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas.
- Ensured compliance with company policies and procedures by holding hourly associates and managers accountable; analyzing reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing action plans to address deficiencies; and guiding execution of the company's programs and strategic initiatives.
- Initiates, directs, and participates in community outreach programs, and encourages and supports Associates and managers in serving as good members of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing company-sponsored programs, events, and sustainability efforts for associates, customers, and the local community to emphasize the facility as part of the community.
- Supervised and developed hourly associates by hiring, training, and mentoring staff; assigned duties; set clear expectations; and provided recognition for achievements.
- Awareness: and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting
ASSISTANT MANAGER LOGISTICS, 3RD SHIFT, FRESH, GENERAL MERCHANDISE, CONSUMABLES AND FRONTEND
WAL-MART STORES INC.
01.2007 - 01.2011
- Managed logistics operations to ensure timely and efficient delivery of products, apparel, frontend, hardlines, soft lines, fresh areas, and tire lube express as Assistant Manager. Reviewed and evaluated P&L statements, budgeted, forecasted, and controlled expenses to align with sales.
- Forecast, develop, and implement merchandising plan with department managers, vendors, and supervisors managing purchasing and inventory control of 5 million dollars of merchandise monthly. Inventory control $80 million in year-to-date sales as well as cost control inventory each month for Fresh Areas deli, meat, dairy and frozen departments.
- Ensure all Federal, State, and Company laws and policies are upheld always regarding Alcohol, Tobacco and Firearms sales, FMLA, and HIPAA. Managing inventory control process daily with the inventory control team to exceed company standards each year Assist Store Manager with operations and merchandising planning and execution in the large metro market.
- Personal responsibilities: Interview and hire, perform annual reviews, associate orientation, handle benefits orientation for all associates
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
- Coordinated job-related activities by developing relationships with key stakeholders.
- Ensured compliance with company policies and supported company mission, values, and ethics by implementing action plans; utilized and supported Open Door Policy; provided direction and guidance for executing business processes; led team development by teaching, training, and actively listening to associates.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.
DEPARTMENT MANGER
WAL-MART STORES INC.
01.2006 - 01.2007
- Designed merchandise layout for the pet department to optimize product sales, purchased items, and maintained the inventory control process, ensuring on-hand changes and price adjustments were completed daily.
- Trained new associates on pet department routines, including top stock management, zoning, product knowledge, fish tank maintenance, and inventory control processes.
- Reduced associate turnover through effective communication and ongoing training, ensuring all associates consistently met operational standards.
- Facilitated motivational and problem-solving sessions to enhance team building among hourly associates.
SALES ASSOCIATE
WAL-MART STORES INC.
01.2004 - 01.2006
- Built trustworthy customer relations by effectively resolving complaints and greeting customers with friendly verbal communication.
- Building in-depth knowledge of products to help the customer make an informed choice when selecting the best product for their pets. Completing daily routines while distributing time management skills example pricing, building displays, processing returns, stocking, and building vendor relationships.
- Conduct speedy scanning of products, ensure accurate processing of transactions, and provide courteous assistance with customer concerns. By keeping your checkout area in order, you can minimize the risk of lost sales and potential customer complaints. Assisted fellow associates to ensure a seamless customer experience across all store departments.
- Ensured compliance with company and legal policies while overseeing facility safety and daily operations, integrating data to manage loss prevention, and consistently greeting customers with a positive attitude.
- Created an inviting environment by gathering carts from the parking lot and maintaining cleanliness in restrooms, sales floor, and parking areas, ensuring safe movement of carts and proper store presentation.
Education
CERTIFICATE - SUPPLY CHAIN MANAGEMENT
DUKE UNIVERSITY
01-2019
CERTIFICATE - BUSINESS COMMUNICATION
DUKE UNIVERSITY
01-2018
A.S. - ARTS IN BUSINESS
UNIVERSITY OF PHOENIX
01-2014
Skills
- Product Merchandising
- Inventory Planning & Control
- Budget Preparation
- P&L oversight
- Labor Cost Management
- Cost improvement and avoidance
- Vendor Relationship Management
- Supplier Negotiation
- Vendor Sourcing & Negotiations
- Performance Metrics
- Quality Control Management
- Operational Problem Solving
- Production Planning
- Project Management
- Talent Development
- Train & Develop Team Members
- Management and operations
- Performance Planning
- Retail experience
- HR compliance knowledge
- Management evaluation
- Leadership development
- Problem Analysis & Resolution
- Problem-solving expertise
COMMUNITY SERVICE:
HABITAT FOR HUMANITY, CHILDREN'S MIRACLE NETWORK, STUFF A BUSS, SALVATION ARMY, GIRL SCOUTS, AND LOCAL TEACHER REWARDS PROGRAM, PARTICIPATES IN COMMUNITY OUTREACH PROGRAMS HABITAT FOR HUMANITY, CHILDREN'S MIRACLE NETWORK, STUFF A BUSS, SALVATION ARMY, GIRL SCOUTS, AND LOCAL TEACHER REWARDS PROGRAM TO HELP TEACHERS PURCHASE SUPPLIES FOR THEIR CLASSROOMS.
Timeline
ASSISTANT/ EMERGING STORE MANAGER
WAL-MART STORES INC.
01.2022 - Current
STORE MANAGER
DOLLAR GENERAL INC.
01.2019 - 01.2022
STORE MANAGER
SAVE- A -LOT INC.
01.2018 - 01.2019
ASSISTANT SALES MANAGER
ACADEMY SPORTS INC.
01.2016 - 01.2018
EMERGING STORE MANAGER
WAL-MART STORES INC.
01.2011 - 01.2013
ASSISTANT MANAGER LOGISTICS, 3RD SHIFT, FRESH, GENERAL MERCHANDISE, CONSUMABLES AND FRONTEND
WAL-MART STORES INC.
01.2007 - 01.2011
DEPARTMENT MANGER
WAL-MART STORES INC.
01.2006 - 01.2007
SALES ASSOCIATE
WAL-MART STORES INC.
01.2004 - 01.2006
CERTIFICATE - SUPPLY CHAIN MANAGEMENT
DUKE UNIVERSITY
CERTIFICATE - BUSINESS COMMUNICATION
DUKE UNIVERSITY
A.S. - ARTS IN BUSINESS
UNIVERSITY OF PHOENIX