Summary
Overview
Work History
Education
Skills
Timeline
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Michael Hardesty

Columbus,OH

Summary

Proactive and meticulous professional with over 10 years of experience in high end design and customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

7
7
years of professional experience

Work History

Showroom Sales Associate

Holly Hunt Enterprises
10.2021 - 10.2023
  • Self-managed and nurtured a client list of 250+ design professionals while proactively seeking leads to build new client relationships.
  • Acted as a direct resource to design firms providing a high level of industry expertise and supporting product specifications based on the client and project requirements.
  • Proficiently managed orders throughout various designer projects to ensure deadlines were met and their experience was top quality.
  • intercommunicated with showroom team(s) along with other business units to strategize opportunities for client capture and brand growth.

Textile & Furniture Sales Associate

Kravet Inc.
10.2020 - 10.2021
  • Responsible for enthusiastically selling in a high volume multi-line showroom with focus on project selling across all brand categories.
  • Closely partnered with Outside Sales Reps/Manager to maintain high volume accounts as well as target underperforming accounts to generate business.
  • Self managed multiple reports in order to prioritize outreach, follow up, and building new client relationships.
  • Provided expert support to designer to resolve client objections and/or obstacles.

Showroom Assistant/Key Holder

Pindler Crop.
11.2019 - 10.2020
  • Delivered outstanding service to clients to not only maintain but to extend relationships for future business opportunities.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Responsible for securely opening and closing the showroom with focus on preparation for proficient business operation.

Showroom Service Manager

Kravet Inc.
08.2018 - 11.2019
  • Maintained positive customer relations by addressing problems head-on and implementing successful and effective corrective actions.
  • Responsible for all aspects of order management including expediting, proactive follow-ups and returns/claims.
  • Worked closely with leadership and sales team to help drive incremental sales increases and uphold successful operations strategizes to maximize business success.
  • Directly communicated with product vendors to manage client satisfaction and maintain service level agreements.

Dept. Lead/Key Holder

Crate & Barrel
06.2016 - 08.2018
  • Effectively coached associates on customer services, product knowledge, and sales strategies as well as operational processes.
  • Analyzed department performance to methodically implement goals and action plans to drive positive business results and improve client satisfaction.
  • Responsible for department maintenance and stocked product levels based on companies visual guidelines.
  • Chosen by General Manager as Wedding Party/Registry ambassador with responsibility to plan and execute bi-weekly events.

Education

High School Diploma -

Veritas High School
Milwaukee, WI
06.2007

Skills

  • Effective leadership
  • Self-motivated
  • Resourceful
  • High level of organization
  • Report analysis
  • Basic event planning
  • Extensive Interior Design knowledge
  • Basic Spanish
  • Microsoft Office

Timeline

Showroom Sales Associate

Holly Hunt Enterprises
10.2021 - 10.2023

Textile & Furniture Sales Associate

Kravet Inc.
10.2020 - 10.2021

Showroom Assistant/Key Holder

Pindler Crop.
11.2019 - 10.2020

Showroom Service Manager

Kravet Inc.
08.2018 - 11.2019

Dept. Lead/Key Holder

Crate & Barrel
06.2016 - 08.2018

High School Diploma -

Veritas High School

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Michael Hardesty