Michael Harmon
San Tan Valley,AZ
Summary
Results-driven Computer and Information Systems Director adept at leading IT departments and overseeing complex projects. Proven track record of optimizing team dynamics, integrating new technologies, and implementing strategies that boost productivity. Excels at enhancing system operations and streamlining workflow processes across multiple platforms for top-notch IT infrastructure support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Account Manager
AnchorSix
Lehi, UT
04.2024 - Current
- Developed customer relationships, identified customer needs, and provided technical solutions.
- Provided product demonstrations to customers to educate them on the features and benefits of products.
- Implemented Lifecycle Client Insights for use in technical reviews, enhancing the accuracy and depth of client assessments and driving informed decision-making.
- Conducted periodic quarterly business reviews with customers to review service levels and ensure satisfaction.
Adjunct Professor
Trine University
Angola, IN
05.2023 - Current
- Developed and implemented course syllabi, lesson plans, and assessments.
- Facilitated active learning through class discussions, group activities, and individual projects.
- Provided constructive feedback on student assignments to promote student success.
Regional Operations Manager
Interim Public Management
Fountain Hills, AZ
11.2023 - 04.2024
- Directed IT operations, including budget planning, staffing, training, and overseeing day-to-day network operations and cybersecurity activities, ensuring 99.95% uptime.
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Managed to replace the EDR solution with CrowdStrike Falcon, significantly enhancing the security of county employees through state-of-the-art threat detection and response capabilities.
- Led the implementation of Cohesity for a BCDR solution for Coconino County IT, ensuring seamless data protection and business continuity through meticulous strategic planning, configuration, and execution of disaster recovery plans.
Director of Information Systems
SunLife Health
Casa Grande, AZ
02.2022 - 06.2023
- Developed, implemented, and maintained information systems policies and procedures.
- Developed a comprehensive 5-year IT roadmap, which was presented before the Board of Directors.
- Managed the IT department's $5 million budget using Acumatica ERP, securing optimal pricing through strategic vendor negotiations.
- Managed the organization's disaster recovery strategy by transitioning from COLO to a SaaS solution.
- Implemented a comprehensive cybersecurity awareness and training program, utilizing Microsoft Defender to to improve security posture.
- Enhanced service desk utilizing SLA and OLA, resulting in a 30% increase in customer satisfaction.
IT Senior Manager
Banner Health
Phoenix, AZ
04.2021 - 02.2022
- Engaged with executives to develop short- and long-term goals tailored to the organization's needs.
- Established best practices for IT clinical applications and governance in Cerner projects to ensure compliance, enhance efficiency, and mitigate risks.
- Negotiated vendor contracts for a $250,000 annual agreement, achieving significant cost savings and better resource allocation.
- Managed the implementation of Cerner Care Aware Connect and Cerner Millennium at an enterprise acute hospital, improving clinical communication and patient care coordination.
IT Manager
CommonSpirit Health
Phoenix, AZ
02.2011 - 04.2021
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Led upgrades across multiple facilities, directing QA, clinical informaticists, and consultants to ensure standards were met throughout the project.
- Worked with executives to develop and implement strategies that align with organizational needs and long-term goals using Cerner, GECB, Athena Health, and Meditech.
- Created process documents to support teams and facilities, ensuring deadlines and requirements were met for Cerner and Revenue Services upgrades.
- Secured a $1.2 million multi-year SaaS agreement with HP, demonstrating key procurement and contract management skills.
- Streamlined IT Asset Management to ensure accurate tracking and efficient management of IT assets.
Education
Ph.D. - Healthcare Administration
Capella University
Minneapolis, MN06-2019
Master of Science - Information Systems Management
Keller Graduate School of Management
Mesa, AZ06-2005
Skills
- Budget Administration
- Business Continuity Planning
- Cybersecurity
- Cloud Computing
- Electronic Health Records
- Information Security
- IT operations management
- IT service management
- Meaningful Use
- Service Desk Management
Certification
- AWS Certified Cloud Practioner
- Cerner Foundations
- Six Sigma Green Belt
- ISC2 Certified in Cybersecurity
- ITIL Foundations 4th ed.
- Fortinet Network Security
Timeline
Technical Account Manager
AnchorSix
04.2024 - Current
Regional Operations Manager
Interim Public Management
11.2023 - 04.2024
Adjunct Professor
Trine University
05.2023 - Current
Director of Information Systems
SunLife Health
02.2022 - 06.2023
IT Senior Manager
Banner Health
04.2021 - 02.2022
IT Manager
CommonSpirit Health
02.2011 - 04.2021
Ph.D. - Healthcare Administration
Capella University
Master of Science - Information Systems Management
Keller Graduate School of Management
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