Michael Harris
Winterville,NC
Summary
Detail-oriented professional with 11 years of experience in case management and client services, seeking a Contract Specialist role. Expertise in contracting processes, negotiation strategies, and documentation management, ensuring compliance and effective service delivery. Proven ability to coordinate resources and assess client needs, enhancing program visibility and client support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member and Recipient Services Representative MHQP
Vaya Health
Asheville, NC
09.2022 - Current
- Assist individuals with mental health, developmental, and substance abuse disabilities in accessing essential services by conducting telephonic screenings, gathering demographic information, linking callers to appropriate clinical services, and addressing complaints while providing information on community resources and appeals processes.
Social Worker III CAP/DA
Pitt County Department of Social Services
Greenville, NC
04.2022 - Current
- Provide comprehensive case management services, ensuring effective coordination of initial and ongoing assessments for clients with IDD, TBI, and severe mental health diagnoses
- Coordinate necessary services to support clients' unique needs, enhancing their quality of life and access to appropriate resources
- Utilize marketing strategies to promote program visibility, successfully filling allocated service slots to meet client demand
- Communicate with Durable Medical Equipment companies to order and manage supplies monthly, while facilitating home modification quotes from vendors to support client needs.
Social Worker III APS
Pitt County Department of Social Services
Greenville, NC
02.2021 - 04.2022
- Evaluated intake referrals concerning allegations of abuse, neglect, or exploitation of elderly and disabled adults through in-home assessments and interviews with clients, alleged perpetrators, and collateral individuals
- Collaborated with supervisors to assess cases, leading to determinations of substantiation status based on comprehensive evaluations of the evidence
- Delivered client support services, employing critical thinking skills to address and resolve complex issues effectively.
Child Protective Services Investigator
Hyde County Department of Social Services
Engelhard, NC
07.2022 - 02.2021
- Evaluated referrals concerning child abuse, neglect, or dependency to ensure timely and accurate screening decisions that prioritized child safety
- Conducted comprehensive assessments to identify family needs and referred them to relevant resources for support
- Coordinated and monitored services tailored to the specific requirements of families and children, ensuring effective follow-up and support throughout the investigation process.
Social Worker Supervisor III
Hyde County Department of Social Services
Engelhard, NC
08.2020 - 02.2021
- Achieved 100% compliance with timelines for Child Protective Services initiation and case closure, exceeding the North Carolina mandate of 98%
- Managed high-risk clients by assessing strengths and needs to develop effective service plans
- Trained new employees and stakeholders on the implementation of new software, enhancing the effective use of case management systems.
Adult Services Social Worker APS
Hyde County Department of Social Services
Engelhard, NC
04.2013 - 02.2021
- Assessed intake referrals for elderly and disabled adults alleged to be abused, neglected, or exploited, conducting thorough in-home evaluations and interviews
- Collaborated with supervisory staff to review case findings, determining the substantiation status of allegations
- Delivered comprehensive client support services, applying critical thinking to address complex social issues effectively.
Adult Services Social Worker Cap Case Manager
Hyde County Department of Social Services
Engelhard, NC
04.2013 - 02.2021
- Delivered comprehensive case management services, including the coordination and oversight of initial and ongoing assessments for clients with intellectual and developmental disabilities (IDD), traumatic brain injuries (TBI), and severe mental health diagnoses
- Facilitated service coordination to ensure clients received appropriate supports tailored to their specific needs
- Implemented marketing strategies that effectively raised awareness of the program, resulting in the successful filling of available service slots
- Managed communication with Durable Medical Equipment suppliers and coordinated monthly orders, while also assisting clients in obtaining quotes for necessary home modifications from various vendors.
Education
B.A., Sociology -
Elizabeth City State University
Elizabeth City, NC07.2012
Skills
- Communication
- CRM Software
- Negotiations
- Financial Management
- Problem-Solving
- Customer Service
- SQL
- Cost Analysis
- Contract Development
- Market Analysis
Certification
Social Worker III CAP/DA, North Carolina, 04/2022
Timeline
Member and Recipient Services Representative MHQP
Vaya Health
09.2022 - Current
Child Protective Services Investigator
Hyde County Department of Social Services
07.2022 - 02.2021
Social Worker III CAP/DA
Pitt County Department of Social Services
04.2022 - Current
Social Worker III APS
Pitt County Department of Social Services
02.2021 - 04.2022
Social Worker Supervisor III
Hyde County Department of Social Services
08.2020 - 02.2021
Adult Services Social Worker APS
Hyde County Department of Social Services
04.2013 - 02.2021
Adult Services Social Worker Cap Case Manager
Hyde County Department of Social Services
04.2013 - 02.2021
B.A., Sociology -
Elizabeth City State University