Michael Harrison
WILBRAHAM,MA
Summary
Dynamic Regional Manager with a proven track record at Livewell Health Care Solutions, enhancing operational efficiency and achieving 99% deficiency-free ratings. Skilled in strategic planning and staff development, I foster collaboration and drive performance improvements across teams, ensuring exceptional service delivery and patient satisfaction.
Overview
34
34
years of professional experience
Work History
Regional Manager
Livewell Health Care Solutions
CT, RI, NH, And Ma
08.2024 - Current
- Led regional operations, enhancing service delivery across multiple facilities.
- Developed strategic initiatives to improve patient satisfaction and operational efficiency.
- Mentored management team, fostering a culture of continuous improvement and accountability.
- Collaborated with cross-functional teams to align goals and streamline workflows.
- Insure 99% Deficiency free Ratings
- Supported All Managers on all aspects from Budgets, Sanitation, Food Service Satndard, and Facility Issues with equipment and Maintenace.
Produce Sales Director
Ac Produce/main Street Market
Springfield, MA
05.2007 - Current
- Developed and executed sales strategies to achieve revenue growth targets.
- Led cross-functional teams to enhance customer engagement and satisfaction initiatives.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Established key performance indicators to measure sales team effectiveness and productivity.
Regional Director
Bear Mountain Communities
East Longmeadow Ma
10.2023 - 08.2024
- Directed regional operations to optimize performance across multiple locations.
- Implemented strategic initiatives resulting in enhanced operational efficiency and customer satisfaction.
- Led cross-functional teams to achieve key business objectives and foster collaboration.
- Developed and executed regional business plans aligned with corporate goals.
- Assisted with All Department of Health Surveys to Insure Deficiency Free Standards Upheld
Senior Traveling Manager and Regional Survey Team
National Health Care Services
Greenfield Ma (New England Region)
01.2009 - 10.2023
- Led cross-functional teams to implement health care initiatives across multiple locations.
- Developed strategic plans to enhance service delivery and operational efficiency.
- Coordinated training programs for staff to improve patient care standards.
- Analyzed performance metrics to drive improvements in service quality and outcomes.
- Managed budget allocations for traveling operations, optimizing resource utilization.
- Established partnerships with local health organizations to expand service reach.
- Addressed customer concerns promptly and professionally, leading to increased client retention rates.
- Implemented employee training programs to boost productivity and overall performance in the field.
- Managed a diverse staff of employees, fostering an inclusive work environment that promoted collaboration and teamwork.
Food Service Director
Sage Dining Services
Wilbraham MA
07.1999 - 05.2007
- Directed daily operations of food service programs, ensuring compliance with health and safety regulations.
- Implemented cost-control measures, optimizing budget management and resource allocation.
- Developed training programs for staff, enhancing operational efficiency and service quality.
- Collaborated with culinary teams to design seasonal menus, focusing on nutrition and sustainability.
- Become Part of the Coaching Community through 2026
- ( Football & Basketball)
Assistant Manager University Dining
Sodexho Marriott Services
MA / PA Multi Unit Accounts
08.1992 - 07.1999
- Assisted in daily operations and management tasks to ensure smooth workflow.
- Supported team members by providing training on company policies and procedures.
- Coordinated schedules and resources to optimize efficiency within the department.
- Contributed to inventory management by tracking supplies and maintaining organization.
Education
Certified Dietary Manager - Health Science in Food Service
University of Florida
Gainesville, FL01-2022
No Degree - Culinary
Culinary Institute of America
Poughkeepsie, NY10-1998
Associate of Arts - Physical Education Teaching And Coaching
Greenfield Community College
Greenfield, MA08-1989
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Territory management
- Goals and performance
- Staff supervision
- Vendor management
Accomplishments
Accomplishments 27 Years Experience in the Food Service Industry 15 Years Experience as Food Service Director in Healthcare Facilities. Rookie of the Year- Sage Dining Service AWARDS: Shining Star Award, The Gourmet Tray Award, 3 Years - Dining Quality Award and 2 Years Dining Service of the year - National Health Care. Implemented promotion of Center via local News Source "Mass Appeal" appearing monthly as Director of Center. Certified Dietary Manager & Training CPR Certified, Serve Safe Certified Since 1991, TIPS Certified.
Timeline
Regional Manager
Livewell Health Care Solutions
08.2024 - Current
Regional Director
Bear Mountain Communities
10.2023 - 08.2024
Senior Traveling Manager and Regional Survey Team
National Health Care Services
01.2009 - 10.2023
Produce Sales Director
Ac Produce/main Street Market
05.2007 - Current
Food Service Director
Sage Dining Services
07.1999 - 05.2007
Assistant Manager University Dining
Sodexho Marriott Services
08.1992 - 07.1999
Certified Dietary Manager - Health Science in Food Service
University of Florida
No Degree - Culinary
Culinary Institute of America
Associate of Arts - Physical Education Teaching And Coaching
Greenfield Community College
Rookie of the Year (Sage Dining)
Took over center that was struggling with staffing and the budgetary requirements for some time. I hired a brand new staff created a new menu that took into consideration demographic need, cultural standards , and variety in the multi faucets operation. This was enhanced by the implementation of 21 different station in the dining hall per week also an snack bar operation that was operating 15 hours a day.