Michael Hart
Shreveport,LA
Summary
Versatile Slot Attendant with demonstrated abilities in maintaining machines, managing money, and updating accounts. Well-organized and forward-thinking with a positive and upbeat approach to serving guests. Prepared to offer many years of related experience and take on a dynamic new role with room for advancement.
Overview
22
22
years of professional experience
Work History
Slot Attendant
Horseshoe Casino
Bossier City, OK
05.2022 - Current
- Monitored customer behavior and notified security personnel if needed.
- Conducted regular audits of each machine's financial activity, verifying accuracy of all records.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Adhered strictly to company policies regarding confidentiality of patron data.
- Provided assistance to technicians during repairs or maintenance activities.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Collected money from players and paid out winnings when necessary.
- Performed routine maintenance on gaming machines, such as cleaning and changing batteries.
- Assisted customers in understanding how to use different types of gaming machines.
- Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.
Driver
FedEx
Bossier City, OK
03.2021 - 02.2024
- Checked loads to ensure that cargo was secure and distributed evenly.
- Assisted with loading and unloading freight when necessary.
- Delivered packages to customers in a timely and efficient manner.
- Verified the contents of inventory loads against shipping papers.
- Maintained accurate logs of vehicle inspections and repair status.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Slot Technician Supervisor
Horseshoe Casino
Bossier City, OK
05.2011 - 03.2022
- Served as primary point of contact for external vendors providing services for slot machines.
- Trained new employees in the proper use of gaming equipment as well as safety protocols.
- Updated internal databases with information about new games, software updates.
- Maintained accurate records of repairs, replacements, and other related activities performed by staff members.
- Assigned tasks to slot technicians based on their individual skillsets and abilities.
- Trained new technicians on proper use of tools, equipment and safety protocols.
- Conducted regular inspections of gaming equipment to identify any potential issues or malfunctions.
- Ensured that all gaming machines were properly calibrated according to state regulations and industry standards.
- Provided technical guidance on repair and troubleshooting techniques for slot machines when necessary.
- Analyzed data from various sources to determine trends in machine performance over time.
- Created detailed reports outlining each technician's daily activities and accomplishments.
- Documented all changes made to slot machines during maintenance or repair work.
- Resolved customer complaints regarding malfunctioning slots in a timely manner.
- Supervised day-to-day activities of slot technicians in the gaming department, ensuring compliance with company policies and procedures.
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
Slot Technician
Diamond Casino
Bossier City, OK
03.2005 - 03.2010
- Analyzed technical manuals to determine appropriate solutions for common problems encountered during game play.
- Inspected slot machines regularly for signs of wear, damage or malfunctioning parts.
- Assisted customers with technical support for operating gaming devices or resolving issues with their accounts.
- Utilized diagnostic tools to identify faults in electrical circuits or wiring within a slot machine's cabinet.
- Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
- Ensured compliance with local laws and regulations regarding the installation, repair and maintenance of casino gaming equipment.
- Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
- Reprogrammed slot machine software as needed using specialized tools and programming languages.
- Maintained records of all work performed on slot machines according to departmental standards.
- Implemented security protocols when handling sensitive data from customer profiles stored on casino servers.
- Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
- Identified malfunctions in slot machines and provided necessary repairs.
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
- Rebuilt, overhauled, adjusted, and calibrated slot machines and gaming equipment.
Warehouse Worker
Walmart
Bossier City, OK
02.2002 - 03.2005
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Collaborated closely with other departments on special projects as needed.
- Assembled orders according to customer requests.
- Maintained stock levels in accordance with company policies.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Education
Some College (No Degree) - Education
Northwestern State University of Louisiana
Natchitoches, LASkills
- Slot machine operation
- Strong Communication Skills
- Cash handling proficiency
- Serving customer needs
- Casino policy understanding
- Team player attitude
- Machine maintenance expertise
- Decision-making capabilities
Timeline
Slot Attendant
Horseshoe Casino
05.2022 - Current
Driver
FedEx
03.2021 - 02.2024
Slot Technician Supervisor
Horseshoe Casino
05.2011 - 03.2022
Slot Technician
Diamond Casino
03.2005 - 03.2010
Warehouse Worker
Walmart
02.2002 - 03.2005
Some College (No Degree) - Education
Northwestern State University of Louisiana