Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Hart

Shreveport,LA

Summary

Versatile Slot Attendant with demonstrated abilities in maintaining machines, managing money, and updating accounts. Well-organized and forward-thinking with a positive and upbeat approach to serving guests. Prepared to offer many years of related experience and take on a dynamic new role with room for advancement.

Overview

22
22
years of professional experience

Work History

Slot Attendant

Horseshoe Casino
Bossier City, OK
05.2022 - Current
  • Monitored customer behavior and notified security personnel if needed.
  • Conducted regular audits of each machine's financial activity, verifying accuracy of all records.
  • Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
  • Adhered strictly to company policies regarding confidentiality of patron data.
  • Provided assistance to technicians during repairs or maintenance activities.
  • Verified the age of customers to ensure they were old enough to play slot machines.
  • Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.
  • Collected money from players and paid out winnings when necessary.
  • Performed routine maintenance on gaming machines, such as cleaning and changing batteries.
  • Assisted customers in understanding how to use different types of gaming machines.
  • Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.

Driver

FedEx
Bossier City, OK
03.2021 - 02.2024
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Assisted with loading and unloading freight when necessary.
  • Delivered packages to customers in a timely and efficient manner.
  • Verified the contents of inventory loads against shipping papers.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Slot Technician Supervisor

Horseshoe Casino
Bossier City, OK
05.2011 - 03.2022
  • Served as primary point of contact for external vendors providing services for slot machines.
  • Trained new employees in the proper use of gaming equipment as well as safety protocols.
  • Updated internal databases with information about new games, software updates.
  • Maintained accurate records of repairs, replacements, and other related activities performed by staff members.
  • Assigned tasks to slot technicians based on their individual skillsets and abilities.
  • Trained new technicians on proper use of tools, equipment and safety protocols.
  • Conducted regular inspections of gaming equipment to identify any potential issues or malfunctions.
  • Ensured that all gaming machines were properly calibrated according to state regulations and industry standards.
  • Provided technical guidance on repair and troubleshooting techniques for slot machines when necessary.
  • Analyzed data from various sources to determine trends in machine performance over time.
  • Created detailed reports outlining each technician's daily activities and accomplishments.
  • Documented all changes made to slot machines during maintenance or repair work.
  • Resolved customer complaints regarding malfunctioning slots in a timely manner.
  • Supervised day-to-day activities of slot technicians in the gaming department, ensuring compliance with company policies and procedures.
  • Troubleshot and repaired improperly functioning slot machines to maintain proper working order.

Slot Technician

Diamond Casino
Bossier City, OK
03.2005 - 03.2010
  • Analyzed technical manuals to determine appropriate solutions for common problems encountered during game play.
  • Inspected slot machines regularly for signs of wear, damage or malfunctioning parts.
  • Assisted customers with technical support for operating gaming devices or resolving issues with their accounts.
  • Utilized diagnostic tools to identify faults in electrical circuits or wiring within a slot machine's cabinet.
  • Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
  • Ensured compliance with local laws and regulations regarding the installation, repair and maintenance of casino gaming equipment.
  • Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
  • Reprogrammed slot machine software as needed using specialized tools and programming languages.
  • Maintained records of all work performed on slot machines according to departmental standards.
  • Implemented security protocols when handling sensitive data from customer profiles stored on casino servers.
  • Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
  • Identified malfunctions in slot machines and provided necessary repairs.
  • Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
  • Rebuilt, overhauled, adjusted, and calibrated slot machines and gaming equipment.

Warehouse Worker

Walmart
Bossier City, OK
02.2002 - 03.2005
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Transported goods to designated areas within the warehouse facility.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.
  • Collaborated closely with other departments on special projects as needed.
  • Assembled orders according to customer requests.
  • Maintained stock levels in accordance with company policies.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Education

Some College (No Degree) - Education

Northwestern State University of Louisiana
Natchitoches, LA

Skills

  • Slot machine operation
  • Strong Communication Skills
  • Cash handling proficiency
  • Serving customer needs
  • Casino policy understanding
  • Team player attitude
  • Machine maintenance expertise
  • Decision-making capabilities

Timeline

Slot Attendant

Horseshoe Casino
05.2022 - Current

Driver

FedEx
03.2021 - 02.2024

Slot Technician Supervisor

Horseshoe Casino
05.2011 - 03.2022

Slot Technician

Diamond Casino
03.2005 - 03.2010

Warehouse Worker

Walmart
02.2002 - 03.2005

Some College (No Degree) - Education

Northwestern State University of Louisiana
Michael Hart