MICHAEL HARWELL
Sterrett,AL
Summary
Versatile and dynamic professional with proven expertise in customer service and heavy equipment operation, notably at T.E Stevens Construction. Excelled in enhancing customer satisfaction and safety on job sites, demonstrating exceptional problem-solving, adaptability, and teamwork. Achieved significant improvements in process efficiency and safety compliance, showcasing a blend of technical skills and interpersonal abilities.
Overview
2026
2026
years of professional experience
Work History
Amped Fitness Maintenance
Amped Fitness
Customer Service Volunteer
Christopher's Creations
01.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved customer complaints by actively listening to their concerns and implementing appropriate solutions.
- Served as a reliable point of contact for customers seeking assistance or information regarding services provided by the organization.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Heavy Equipment Operator
T.E Stevens Construction
12.2024 - 02.2025
- Operated range of heavy equipment on regular basis.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated Street sweeper, Roller compactor and Drum roller to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Performed thorough pre-shift inspections and accurately completed equipment logs and reports.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Improved soil compaction on several key projects by adeptly handling vibratory rollers.
- Loaded and unloaded construction materials on site.
Mosquito Control Technician
Envirocare
2025 - 2025
- Evaluated new products or technologies for potential incorporation into company''s existing arsenal of tools against mosquitoes.
- Adhered to strict safety protocols during all treatment applications, minimizing risk to non-target species as well as human residents.
- Maintained accurate records of treatments performed, inspection findings, and any necessary follow-up actions.
- Assisted in the development of comprehensive mosquito control plans based on data analysis and best practices.
- Reduced mosquito population by applying targeted chemical treatments to breeding sites.
- Drove to customer residences and places of business to inspect for pests.
- Complied with safety guidelines and regulations with during pest control processes.
Education
High School Diploma - undefined
Evangel Christian School
Alabaster, AL05.2024
Skills
- Customer focus
- Assertiveness
- Time management
- Critical thinking
- Active listening
- Creative problem solving
- Conflict resolution
- Complaint handling
- Problem-solving
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Decision-making
Timeline
Heavy Equipment Operator
T.E Stevens Construction
12.2024 - 02.2025
Customer Service Volunteer
Christopher's Creations
01.2020 - Current
High School Diploma - undefined
Evangel Christian School
Amped Fitness Maintenance
Amped Fitness
Mosquito Control Technician
Envirocare
2025 - 2025
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