Michael Hawkins
Birmingham,AL
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed over years of experience. Excelled in enhancing customer satisfaction and team performance, showcasing exceptional problem-solving and communication skills. Achieved significant improvements in efficiency and safety, demonstrating a commitment to excellence and continuous staff development.
Overview
14
14
years of professional experience
Work History
Manager
Hattie B's Hot Chicken
05.2016 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Electronics Technician
CTDI
01.2015 - 04.2015
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Rigger
Alabama Sling Center
04.2013 - 12.2014
- Rigged for heavy lifts according to blueprint requirements.
- Improved lifting efficiency with proper selection of rigging equipment for specific tasks.
- Increased workplace safety by conducting regular rigging inspections and equipment maintenance.
- Prepared steel components for assembled bent sections and connectors.
Team Leader
U.S. Pipe
06.2010 - 03.2013
- Rotated working different stations in every department in three month incraments.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Associate of Applied Science - Electrical Engineering
ITT Technical Institute
Bessemer, AL09.2014
High School Diploma -
Pleasant Grove High School
Pleasant Grove, AL05.2002
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Budget Control
- Troubleshooting
- Soldering and wiring
- Schematic reading
- Safety Protocols Adherence
- Basic Computer Literacy
Timeline
Manager
Hattie B's Hot Chicken
05.2016 - 10.2024
Electronics Technician
CTDI
01.2015 - 04.2015
Rigger
Alabama Sling Center
04.2013 - 12.2014
Team Leader
U.S. Pipe
06.2010 - 03.2013
Associate of Applied Science - Electrical Engineering
ITT Technical Institute
High School Diploma -
Pleasant Grove High School
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