Michael Hernandez
Summary
I am a self-motivated individual with exceptional social skills, communication abilities and customer service background. I am seeking a full-time job opportunity in a company with a growth-oriented environment that stands on principles. I thrive on being a skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on tasks to help the team be successful.
Overview
4
4
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
04.2023 - Current
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or in-person.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
Warehouse Dock Worker
Averitt Express
05.2019 - 04.2023
- Packed and palletized items for shipment on outbound trailers.
- Disposed of damaged or out-of-code products under approval of operations team.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Built safe and balanced loads for deliveries with no shifting or damages.
- Helped train new employees in safe practices and warehouse procedures.
Education
Bachelor of Arts - Communication Studies
Florida Atlantic University
Boca Raton, FL12.2022
Skills
- Bilingual (English & Spanish)
- Business Administration
- Interpersonal Skills
- Customer Service
- Microsoft Word, Powerpoint
- Communication
- Teamwork and Collaboration
- Decision Making
- Problem-Solving
Timeline
Management Trainee
Enterprise Rent-A-Car
04.2023 - Current
Warehouse Dock Worker
Averitt Express
05.2019 - 04.2023
Bachelor of Arts - Communication Studies
Florida Atlantic University
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