Michael Hernandez
Prairieville
Summary
Proven Service Specialist with a track record of enhancing client retention and satisfaction at Redstick Financial through exceptional customer service management and strong work ethic. Skilled in cash handling and team leadership, consistently exceeded performance metrics, fostering strong client relationships and team efficiency.
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
2
2
years of professional experience
Work History
Service Specialist
Redstick Financial
08.2024 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Shift Leader
Whitewater Express Car Wash
11.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Food Runner
Houmas House
09.2022 - 11.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Education
High School Diploma -
Dutchtown High School
Geismar, LA05-2023
Skills
- Client retention strategies
- Positive attitude
- Quick learner
- Cross-functional coordination
- Cash handling
- Strong work ethic
- Professional telephone demeanor
- Team leadership
- Strong teamwork
- Customer service focus
Timeline
Service Specialist
Redstick Financial
08.2024 - Current
Shift Leader
Whitewater Express Car Wash
11.2023 - 08.2024
Food Runner
Houmas House
09.2022 - 11.2023
High School Diploma -
Dutchtown High School
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