Michael Herring
Philadelphia,PA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
10
10
years of professional experience
Work History
Dispatcher
University Of Pennsylvania
08.2014 - Current
- Communicated with drivers and personnel to coordinate timely delivery of our passengers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, monitoring, and tracking of our buses and shuttles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Provided training and guidance to new dispatchers.
- Preserved accurate records of dispatched ride stats, damage reports, key logs, and accident reports.
- Utilized dispatch software to enter customer rides, monitor, and assign routes.
- Utilized customer feedback to improve customer service.
Delivery Driver
Bon Appetite
01.2014 - 07.2014
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer business and stock the product.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
No Degree - HVAC Installation And Repair
CHI Institute
Broomall, PA08.2005
Skills
- Excel
- Microsoft Word
- Service Coordination
- Route Navigation
- Schedule Management
- Record Keeping
- Critical Thinking
- Effective Communication
- Customer Service
Timeline
Dispatcher
University Of Pennsylvania
08.2014 - Current
Delivery Driver
Bon Appetite
01.2014 - 07.2014
No Degree - HVAC Installation And Repair
CHI Institute
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