Michael Hess

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

• Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
• Maintained a clean working environment by regularly clearing debris from walkways, patios, and other common areas.
• Assisted in soil analysis tests in order to recommend appropriate amendments for improved plant growth conditions.
• Streamlined workflow processes with efficient time management and prioritizing tasks for maximum productivity.
• Inspected machinery to spot damage and note needed maintenance repairs.
• Collaborated with team members to complete large-scale projects on schedule and within budget constraints.

•NRA certified instructor for rifle, pistol, and shotgun courses. (Beginner- Advanced)

•Met operations of range facility in timely and planned out manner.

•Problem shooting with firearm related inquiries, as well as range maintenance.

•Overlooked all federal paperwork and necessary checks for proper completion that gets sent in to the state and FBI.

•Mastered multiple P.O.S. (Point of sale) systems to keep smooth operations on the retail front and the range.

• Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
• Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
• Improved guest satisfaction by implementing personalized services and addressing customer feedback.
• Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
• Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
• Conducted thorough analysis of market trends to inform pricing strategies and promotional offers.