Michael Hester
Wellston
Summary
Results-oriented employee focused on overcoming challenges and delivering high-quality outcomes. Exhibits strong adaptability and a solid work ethic in fast-paced settings. Interpersonal skills foster positive relationships and teamwork. Proficient in self-directed work and swift skill acquisition.
Overview
33
33
years of professional experience
Work History
Owner
Hester Allstate Agency
Carlsbad
03.2017 - 12.2025
- Oversaw sales and customer service operations for a diverse personal and commercial insurance portfolio.
- Led new business development, including quoting, policy writing, and sales processes.
- Ensured exceptional customer service for all policyholders, fostering strong retention and long-term relationships.
- Managed claims resolution and effectively addressed customer concerns and complaints.
- Trained and developed employees in sales and service, improving overall team performance.
- Managed payroll, commissions, office operations, and compliance responsibilities.
Branch Service Manager
Penske Truck Leasing
Oklahoma City
01.2012 - 12.2016
- Directed all shop floor activities, including preventative maintenance and major repairs.
- Hired, trained, and evaluated technicians and supervisors.
- Managed customer relations, resolved complaints, and ensured high satisfaction.
- Oversaw workflow scheduling, budgeting, reporting, and pricing policies.
- Ensured compliance with all company, DOT, and OSHA safety regulations.
Shop Supervisor
Penske Truck Leasing
Oklahoma City
01.2008 - 12.2011
- Prioritized and assigned work orders to support timely customer needs.
- Ensured quality, compliance, and safety of all equipment and facilities.
- Controlled repair, inventory, and labor costs.
- Coached technicians and customer service representatives to improve performance.
- Managed facility cleanliness and safety standards.
Maintenance Coordinator - Parts
Penske Truck Leasing
Oklahoma City
01.2006 - 12.2007
- Maintained optimal inventory levels to support shop productivity.
- Ordered and received parts, ensuring defect-free and on-time delivery.
- Performed cycle counts and maintained accurate PartsNet updates.
- Coordinated warranty claims, returns, and vendor support.
- Ensured proper payment processing and vendor accountability.
Maintenance Technician 2
Penske Truck Leasing
Oklahoma City
01.2001 - 12.2005
- Performed advanced preventive maintenance with minimal supervision.
- Diagnosed and repaired engines, transmissions, differentials, turbochargers, fuel systems, and other major components.
- Provided safe, reliable vehicles for customers.
Maintenance Technician 3
Penske Truck Leasing
Oklahoma City
01.1997 - 12.2000
- Completed basic diagnostics and vehicle repairs using Penske tools and technology.
- Performed preventive maintenance, tire work, component lubrication, electrical repairs, and cooling system service.
Fueler/Washer
Penske Truck Leasing
Oklahoma City
01.1993 - 12.1996
- Greeted customers and ensured a positive service experience.
- Completed vehicle readiness inspections, including tires and fluids.
- Maintained a clean, safe facility environment for customers and associates.
Skills
- Sales management
- Policy writing
- Claims resolution
- Customer retention
- Compliance management
- Workflow scheduling
Employment Verification
Allstate 800-340-0475 (opt. 5)
Penske 800-367-5690
Timeline
Owner
Hester Allstate Agency
03.2017 - 12.2025
Branch Service Manager
Penske Truck Leasing
01.2012 - 12.2016
Shop Supervisor
Penske Truck Leasing
01.2008 - 12.2011
Maintenance Coordinator - Parts
Penske Truck Leasing
01.2006 - 12.2007
Maintenance Technician 2
Penske Truck Leasing
01.2001 - 12.2005
Maintenance Technician 3
Penske Truck Leasing
01.1997 - 12.2000
Fueler/Washer
Penske Truck Leasing
01.1993 - 12.1996