Michael Hicks
Salisbury,MD
Summary
I have experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
Salisbury, MD
06.2023 - 04.2026
- Managed multiple tables efficiently, coordinating with kitchen staff for timely food delivery and order accuracy.
- I was a certified trainer with Olive Garden. I trained new team members on menu items, service techniques, and restaurant protocols to enhance team performance.
- Assisted in maintaining cleanliness and organization of dining area, adhering to health and safety regulations.
- Provided great customer service, ensuring guest satisfaction through attentive and personalized interactions.
- A team player, I got along with all my co-workers. I helped where ever I could, such as running food, helping refills, or large parties, stocking items etc.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Food Runner
Olive Garden
Salisbury, MD
06.2023 - 04.2026
- Delivered food and beverages promptly to enhance guest satisfaction.
- Coordinated with kitchen staff to ensure accurate order delivery.
- Assisted servers in managing table settings and cleanliness for optimal dining experience.
- Monitored inventory levels and communicated needs to management efficiently.
Host
Olive Garden
Salisbury, MD
06.2023 - 04.2026
- Managed guest seating to optimize flow and reduce wait times.
- Handled reservations and maintained organized seating charts to enhance efficiency.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server Trainer
Olive Garden
Salisbury, MD
06.2023 - 04.2026
- Trained new servers on menu knowledge and service standards to ensure consistency in customer experience.
- Monitored server performance, providing constructive feedback to improve service quality and efficiency.
Restaurant Busser
Olive Garden
Salisbury, MD
06.2023 - 04.2026
- Maintained cleanliness of dining areas, ensuring positive guest experiences.
- Assisted servers with table setups and timely service delivery.
- Efficiently cleared and reset tables to optimize seating turnover.
- This was the first position I was hired for before moving on towards hosting, and serving.
Education
Bachelor of Science - General Studies
Wor-Wic Community College
Salisbury, MD05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Communication skills
- Guest engagement
- Team collaboration
- Management skills
Timeline
Server
Olive Garden
06.2023 - 04.2026
Food Runner
Olive Garden
06.2023 - 04.2026
Host
Olive Garden
06.2023 - 04.2026
Server Trainer
Olive Garden
06.2023 - 04.2026
Restaurant Busser
Olive Garden
06.2023 - 04.2026
Bachelor of Science - General Studies
Wor-Wic Community College