Michael Higdon
Hixson,TN
Summary
Successful professional in the financial industry with emphasis in collections and customer service. 30 years experience in personnel management, account collections, sales, loan application evaluation and negotiation facilitation.
Overview
31
31
years of professional experience
Work History
Branch Manager
Kinsmith Finance
Hixson, TN
2022.09 - 2025.01
- Responsibilities included achieving sales goals by ensuring superior operational and administrative performance.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Created and implemented action plans to reduce loss, promote positive customer service and sell additional financial services.
Collections Manager
Steam Logistics
Chattanooga, Tennessee
2020.11 - 2022.01
- Developed and implemented collection protocols and strategies designed to reduce loss and increase profit.
- Assembled, trained and managed the collections team through the company’s astronomical growth both in terms of employees and Accounts Receivable.
- Responsible for maintaining high level of currency of accounts throughout three different collection systems.
Owner
The Rental Gallery
Ft. Oglethorpe , Georgia
1994.01 - 2019.12
- Owned and operated a lease/purchase retail store. Managed day-to-day operations in a retail environment. Developed and implemented management and employee procedures designed to increase sales and decrease account delinquencies.
- Purchased and managed inventory. Maintained compliance with all Federal and State government regulations. Managed all vendor and corporate accounts.
- Developed customer relationships to ensure customer retention and promote business growth. Major emphasis in sales, account collections and loan application evaluation.
Education
High School Diploma -
Kirkman Technical High School
Chattanooga, TNSkills
- Collections
- Sales professional
- Customer Service
Timeline
Branch Manager
Kinsmith Finance
2022.09 - 2025.01
Collections Manager
Steam Logistics
2020.11 - 2022.01
Owner
The Rental Gallery
1994.01 - 2019.12
High School Diploma -
Kirkman Technical High School