Michael Higgins
Summary
Proven leader at Little Caesars Pizza, adept in inventory control and staff supervision, significantly raised customer satisfaction through strategic problem-solving and effective team management. Excelled in retail operations, ensuring store efficiency and productivity by optimizing merchandise displays and sales analysis.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Little Caesars Pizza
05.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance and productivity.
- Mentored new employees on store policies and procedures.
- Supervised and evaluated staff on a daily basis to optimize shift productivity.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responsible for double checking all equipment is turned off correctly, safe is locked at $300, cash drawers are at $50, and store is physically locked up and alarm is set before leaving premises.
Education
High School Diploma -
Fort Zumwalt West High
O’Fallon, MO05.2023
No Degree - Algebra
Missouri Baptist University
St Louis, MONo Degree - Marketing And English
Saint Charles County Community College
Cottleville, MOBachelor of Arts - Marketing And Accounting
Southwest Baptist University
Bolivar, MO05.2028
Skills
- Problem-Solving
- Customer Service
- Retail Operations
- Inventory Control
- Store Organization
- Time Management
- Store Opening and Closing
- Staff Supervision
Hobbies
- Enjoy social aspect of golfing with friends.
- A morning run sets a positive tone for the rest of my day.
- Working out is my way of managing stress, and keeping my body in the best shape possible.
Timeline
Assistant Store Manager
Little Caesars Pizza
05.2022 - Current
High School Diploma -
Fort Zumwalt West High
No Degree - Algebra
Missouri Baptist University
No Degree - Marketing And English
Saint Charles County Community College
Bachelor of Arts - Marketing And Accounting
Southwest Baptist University