Michael Infante
Spring Hill,TN
Summary
Results-driven professional with over 20 years in sales and customer service. Skilled in nurturing partnerships and executing strategic sales initiatives to drive revenue growth and market share expansion. Committed to leveraging expertise to enhance operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Account Manager
Safety-Kleen Systems, Inc. (CleanHarbors)
Sanford, FL
07.2021 - Current
- Nurtured partnerships with client EHS Specialists to ensure customer compliance with State and Local Regulations.
- Conducted monthly and quarterly cold-calls to new manufacturing and industrial corporations to increase new growth revenue and market share.
- Actively listened to clients about their needs to create targeted service solutions and grew territory revenue by an annual average of 8%-10%.
- Facilitated cross-functional team efforts (TPM) to guarantee seamless service delivery while adhering to safety regulations.
- Creation and submittal of technical profiles for all hazardous and non-hazardous material types for disposal.
- Mentored junior team members in mastering account management best practices to enhance team performance.
Sales Representative
Kimball Midwest
Daytona Beach, FL
08.2019 - 07.2021
- Cultivated strong client relationships in my targeted area by effective "cold-calling" and close-loop visits and communications.
- Efficiently planned and executed weekly sales route and strategies aimed at maximizing revenue potential and product recognition.
- Gave hands-on, face-to-face demonstrations of specialized tools, equipment, and accessories for mechanical and industrial applications.
- Analyzed market trends and competitor activities to identify new sales opportunities.
- Maintained accurate records of daily sales activities by inputting information into computer record-tracking systems
Territory Sales Manager
Ecolab
Daytona Beach, FL
11.2015 - 08.2019
- Maintain positive customer relationships by evaluating chemical and mechanical performance of their sanitation systems.
- On-site installation of equipment including: large ware-washing machines, water filtration systems, and 3-compartment and mop sinks.
- Delivered engaging product presentations and comprehensive training sessions for clients to improve operational efficiency while increasing sales revenue and market share.
- Complete site survey and make recommendations for improvements during each customer interaction.
Director of Hotel Operations
Daytona Beach Resort
Daytona Beach, FL
04.2009 - 11.2015
- Directed daily operations of the Front of House including: Front Desk, Concierge, and Guest Services departments, enhancing guest satisfaction.
- Oversaw food and beverage operations, ensuring exceptional guest service, restaurant ambiance, and menu quality.
- Developed training manuals and programs for team members to foster professional hospitality etiquette and confidence while improving service quality.
- Prepared monthly and quarterly budget and financial reporting and resource allocation for the Front-facing Departments.
- Collaborated with executive leadership to formulate strategic plans to achieve 100% occupancy at optimal revenue goals.
Education
Bachelor of Science - Public Relations And Communications
University of Florida
Gainesville, FL12-1999
Skills
- 20 years of Sales and Customer Service Experience
- Client relationship management
- Customer Service
- Hospitality
- Teamwork and collaboration
- Operations Management
- CRM System Proficiency
- Strategic Planning
- Leadership
- Marketing
- B2B
Languages
Spanish
Professional Working
Timeline
Account Manager
Safety-Kleen Systems, Inc. (CleanHarbors)
07.2021 - Current
Sales Representative
Kimball Midwest
08.2019 - 07.2021
Territory Sales Manager
Ecolab
11.2015 - 08.2019
Director of Hotel Operations
Daytona Beach Resort
04.2009 - 11.2015
Bachelor of Science - Public Relations And Communications
University of Florida