Michael Ismael
Brooklyn,NY
Summary
Proven leader with a track record of enhancing client base and staff retention at Superior Cuts Barber Salon through innovative marketing and community engagement. Excelled in appointment management and employee training, demonstrating exceptional communication and problem-solving skills. Achieved significant improvements in service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Barbershop Manager
Superior Cuts Barber Salon
06.2020 - 08.2023
- Developed strong relationships with local businesses, partnering for cross-promotions and events that boosted clientele base.
- Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
- Participated in community outreach events to establish the barbershop as a local business leader and increase brand awareness.
- Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
- Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.
- Optimized appointment bookings through effective time management which resulted in reduced wait times for clients.
- Mentored junior employees to foster growth within the company, increasing staff retention rates.
- Coordinated workshops and training sessions for professional development of staff members.
Escort Guard
Philadelphia Eagles Pro Shop
04.2018 - 01.2019
- Enhanced security by conducting thorough pre-shift inspections and equipment checks.
- Served as building gatekeeper to address questions and minimize interruptions.
- Handled emergencies calmly and professionally, providing immediate assistance or coordinating support as needed until the situation was resolved.
- Provided exceptional customer service to clients, addressing their concerns and needs in a timely manner.
Warehouse Materials Specialist
Portal Warehousing
02.2016 - 11.2017
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
- Researched new and existing ideas and materials to assess usability for future use.
- Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
Education
Business Management
Berk Trade & Business School
Brooklyn, NY02.2012
High School Diploma - Engineering
Canarsie High School
Brooklyn, NY06.2007
Skills
- Health and safety compliance
- Appointment management
- Scheduling Coordination
- Employee Retention
- Barbering techniques
- Cleaning and sanitation
- Customer service excellence
- Advanced communication skills
- Highly motivated self-starter
- Professional manner
- Strong leader
- Equipment Maintenance
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
Timeline
Barbershop Manager
Superior Cuts Barber Salon
06.2020 - 08.2023
Escort Guard
Philadelphia Eagles Pro Shop
04.2018 - 01.2019
Warehouse Materials Specialist
Portal Warehousing
02.2016 - 11.2017
Business Management
Berk Trade & Business School
High School Diploma - Engineering
Canarsie High School
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