Michael Iwai
Summary
Dependable worker who provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Salsa Brava
05.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Elmer's Restaurant
09.2018 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Health Science - Fitness Wellness
Northern Arizona University
Flagstaff, AZ05.2025
Associate of Arts - Oregon Transfer
Linn Benton Community College
Albany, OR06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
Timeline
Server
Salsa Brava
05.2021 - Current
Server
Elmer's Restaurant
09.2018 - 11.2020
Bachelor of Science - Health Science - Fitness Wellness
Northern Arizona University
Associate of Arts - Oregon Transfer
Linn Benton Community College
Similar Profiles
Makayla JonesMakayla Jones
Server at Salsa BravaServer at Salsa Brava
Yulia MatsiyYulia Matsiy
Afterschool Teacher (cinema an Theater) at Brava Theater, Talentnook Inc, Dragonfly DesignsAfterschool Teacher (cinema an Theater) at Brava Theater, Talentnook Inc, Dragonfly Designs
Liliana PelendaLiliana Pelenda
Guest Services Spcialist at CNRG-BRAVAGuest Services Spcialist at CNRG-BRAVA