Michael Jakuc
Brooklyn,NY
Summary
Highly communicative professional with more then six years of expertise as a Concierge for high-end Condominium building. Team player provides exceptional guest service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Concierge
LIVUNLTD (Asbury Ocean Club)
05.2019 - Current
- Acted as point of reference for residents needing assistance or information, attending to their wishes and requirements, including events, excursions, transportation, and dining arrangements.
Acquired extensive knowledge of premises and nearby venues and businesses to make suitable recommendations to residents. - Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Developed strong relationships with local businesses to improve community relations and provide valuable resources for residents.
- Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
- Responded to complaints promptly and strategized to find adequate solutions, ensuring resident satisfaction.
- Performed other additional duties and responsibilities specific to the location and upon request of property management, demonstrating flexibility and adaptability.
Server
St. Stephen's Green Publick House
09.2018 - 05.2019
- Provided excellent customer service with politeness and attention to detail
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Kitchen Manager/Delivery
Andy's Pizza
08.2014 - 06.2018
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the restaurant environment.
- Managed daily front counter operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
Education
No Degree - Film And Video Production
Brookdale Community College
Lincroft, NJSkills
- Exceptional communication
- Event Planning
- Guest Relations
- Multitasking proficiency
- Local Area Knowledge
- Exceptional knowledge of Salto software
- Skilled with Salesforce & Alice hotel software
- Proficient in Google suite
- Tech-savviness
Certification
- Certified Level One WSET sommelier , WSET - 2022
Timeline
Concierge
LIVUNLTD (Asbury Ocean Club)
05.2019 - Current
Server
St. Stephen's Green Publick House
09.2018 - 05.2019
Assistant Kitchen Manager/Delivery
Andy's Pizza
08.2014 - 06.2018
No Degree - Film And Video Production
Brookdale Community College
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