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MICHAEL J. BALDWIN
Hospitality
Hampton,Georgia
Work Preference
Summary
Cultivated strong leadership in management and sales, optimizing processes to align with company objectives and improve profitability.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Fox Brothers BBQ
2022 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff on service protocols and menu offerings.
- Implemented inventory management practices to streamline supply chain processes.
- Enhanced customer satisfaction through effective conflict resolution.
General Manager
LOVIES BBQ
01.2016 - 03.2022
- Managed daily operations for the business
- Lead a staff of 25 employees including supervisors and set goals and objectives to be met within the guidelines of our financial and business needs.
- Worked diligently to keep P&L, Labor, Cost of Goods, Waste, and Inventory numbers accurate and inline
- Increased Sales numbers quarterly by marketing and developing more business opportunities such as catering, influencers, and continuously focusing on walk in customers.
- Maintained proper health code and sanitation policies.
Multi-Store Restaurant Manager
DELAWARE NORTH COMPANIES
01.2012 - 01.2016
- Assisted in organizing employee events and managing supervisory responsibilities. Supported training programs on company policies and procedures. Observed employee performance within a team of over 50 members.
- Assisted in verifying sales reports and handling cash transactions. Supported payroll accounting processes and prepared various cost reports. Helped generate operational reports to enhance efficiency.
- Maintained positive customer relations by ensuring efficient, quality service and products
- Maintained proper implementation of sanitation procedures and standards
- Ensured effective operation of areas at all times
- Ensured contract compliance per client requirements
- Effectively monitored and kept P&L numbers in line according to sales by controlling Labor, Food Cost, Inventory, Waste, and Shrink
Education
High School Diploma - undefined
BENJAMIN E. BANNEKER HIGH SCHOOL
College Park, GeorgiaSkills
Management
Sales & Marketing
Bookkeeping
Customer Service
Problem Solving
Catering
Profit & Loss Accountability
Training
Strategic Planning & Implementation
Certification
- Microsoft Word, PowerPoint, Excel, Publisher, Outlook, and Works Access, QuickBooks, email, fax, scanner use of intranet/internet
Timeline
General Manager
LOVIES BBQ
01.2016 - 03.2022
Multi-Store Restaurant Manager
DELAWARE NORTH COMPANIES
01.2012 - 01.2016
High School Diploma - undefined
BENJAMIN E. BANNEKER HIGH SCHOOL
Restaurant Manager
Fox Brothers BBQ
2022 - Current