Summary
Overview
Work History
Education
Skills
Timeline
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Michael Johnson

Hyattsville,MD

Summary

Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.

Overview

21
21
years of professional experience

Work History

Inside Sales Coordinator

HAVTECH
03.2023 - Current
  • Coordinated logistics for trade shows and events, increasing brand visibility within target markets.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Conducted thorough market research to identify new opportunities for growth within niche sectors, driving strategic expansion initiatives forward successfully.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Developed and implemented sales strategies to increase customer loyalty and retention.

Shipping and Receiving Manager

JOHNSTON SUPPLY
06.2016 - 02.2023
  • Organized records of vehicles, schedules and completed orders.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Managed budgets related to shipping and receiving expenses while achieving cost-saving measures without compromising operational efficiency.
  • Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
  • Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
  • Organized cross-functional meetings that facilitated open dialogue amongst various departments including Sales Representatives, Customer Service Specialists, and Warehouse Associates.

Warehouse Supervisor

CARDINAL HEALTH
04.2003 - 05.2016
  • Supervised shipping and handling operations.
  • Assisted in designing customized solutions for clients requiring specialized support or unique storage accommodations within the warehouse space.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Played an integral role in the successful integration of new warehouse management software, resulting in greater visibility and control over inventory levels.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Developed safety programs to protect workers and reduce injuries.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Operated warehouse material handling equipment correctly to move loads.

Education

Associate of Arts - Business Administration

Delaware Technical And Community College
Newark, DE
05.2002

High School Diploma -

Largo High School
Upper Marlboro, MD
06.1988

Skills

  • Key relationship management
  • Account Acquisition
  • Sales Pipeline Management
  • Fluent in [Language]
  • Performance Management
  • Strong negotiation

Timeline

Inside Sales Coordinator

HAVTECH
03.2023 - Current

Shipping and Receiving Manager

JOHNSTON SUPPLY
06.2016 - 02.2023

Warehouse Supervisor

CARDINAL HEALTH
04.2003 - 05.2016

Associate of Arts - Business Administration

Delaware Technical And Community College

High School Diploma -

Largo High School

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Michael Johnson