Michael Johnson
Milwaukee,WI
Summary
Accomplished Quick Service General Manager with a proven track record at Potawatomi Hotel And Casino, enhancing customer satisfaction and boosting revenue through innovative service strategies. Expert in leadership and P&L management, adept at driving performance improvements and fostering strong vendor relationships. Demonstrates exceptional team leadership and customer relations, ensuring operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quick Service General Manager
Potawatomi Hotel And Casino
Milwaukee, WI
05.2024 - Current
- Developed service and sales strategies to improve retention and revenue.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Food and Beverage Manager
Doubletree By Hilton
Milwaukee, Wisconsin
02.2022 - 05.2024
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Processed payments from customers using various payment methods such as cash or credit cards.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints promptly to maintain a positive relationship with patrons.
- Coached staff on strategies to enhance performance and improve customer relations.
Cafeteria Manager
Potawatomi Hotel And Casino
Milwaukee, Wisconsin
06.2016 - 08.2020
- Processed payments from customers using various payment methods such as cash or credit cards.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints promptly to maintain a positive relationship with patrons.
- Coached staff on strategies to enhance performance and improve customer relations.
Shift Manager
Potawatomi Hotel And Casino
Milwaukee, Wisconsin
08.2010 - 06.2016
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Developed pricing schedules, costing for materials, and compliance statements.
- Directed and led employees and team members on effective operations, methods and procedures.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Diploma
US Army Noncommission Officer, Course Trail, Serge
Fort Knox, KY04-1982
Certificate
No Commission Officer Course Primary Leadership
Fort Devens Mass 07-1981
Associate of Arts -
Hospital Foodservice
Fort Sam Houston Tx06-1980
High School Diploma -
Missick High School
Memphis, TN05-1979
Skills
- Performance improvements
- Leadership
- Customer relations
- Purchasing
- Vendor relationships
- P&L management
- Staffing
- Budget forecasts
- Performance improvement
- Cross-cultural communications
- Time management
- Budgeting and cost control
- Team leadership
Certification
- Servsafe managers, food certificate expire 12/15/28
- Servsafe alcohol expire 7/15/26
Timeline
Quick Service General Manager
Potawatomi Hotel And Casino
05.2024 - Current
Food and Beverage Manager
Doubletree By Hilton
02.2022 - 05.2024
Cafeteria Manager
Potawatomi Hotel And Casino
06.2016 - 08.2020
Shift Manager
Potawatomi Hotel And Casino
08.2010 - 06.2016
- Servsafe managers, food certificate expire 12/15/28
- Servsafe alcohol expire 7/15/26
Diploma
US Army Noncommission Officer, Course Trail, Serge
Certificate
No Commission Officer Course Primary Leadership
Associate of Arts -
Hospital Foodservice
High School Diploma -
Missick High School
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