MICHAEL JOHNSON
Mesa,Arizona
Summary
Adaptable professional with 10+ years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill a Team lead role at your company.
Overview
8
8
years of professional experience
Work History
Underwriter Assistance
State Farm
Tempe, AZ
09.2024 - 05.2025
- Analyzed and evaluated insurance applications to determine the level of risk involved.
- Reviewed and verified the accuracy of all underwriter data, ensuring compliance with company guidelines and industry regulations.
- Utilized underwriter software systems to process applications efficiently and accurately.
- Collaborated with agents to obtain additional information or clarify insurance applications.
- Participated in training sessions to enhance understanding of new processes related to underwriting.
Customer Service Representative
24-7 Intouch
Mesa, Arizona
02.2021 - 09.2024
- As a customer service representative, I use my problem solving skills to assist customers day to day with their Blue Link features in their Hyundai and Genesis vehicles.
- My day to day tasks include making service appointments for customers, troubleshoot with customers if they are having issues with their Blue Link features as well as creating and escalating tickets for customers for more complex issues with their system.
- I make sure to also empathize and use soft skills when having interactions with customers.
Delivery Driver
Amazon
Chandler, Arizona
09.2020 - 01.2021
- Reviewed and verified invoices and purchase requests to maintain accuracy.
- Verified items and model numbers to match products on invoice with quantities loaded.
- Loaded and unloaded trailer by lifting and carrying freight.
- Utilized relevant map programs and GPS systems to navigate routes.
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
Shuttle Driver
Hampton Inn
Phoenix, Arizona
12.2019 - 09.2020
- Provided passengers with assistance entering and exiting vehicles and helped them with any luggage.
- Picked up and met passengers according to requests, appointments and schedules.
- Provided passengers with information about local area and points of interest and gave advice on hotels and restaurants.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
Manager On Duty
Rubios Costal Grill
Mesa, Arizona
07.2017 - 12.2019
- While I was a manager at Rubios, I developed very valuable skills. Such as: time management, organization, scheduling, and troubleshooting with numbers on a week to week basis.
- I also made sure that each shift ran smoothly and efficiently.
- I made sure to make it a great, fun, and safe work environment for my staff as well as a great experience for our guests.
- I maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Education
High School Diploma -
Lee V Pollard
Corona, California06.2009
Skills
- Efficient and detail-oriented
- Customer data confidentiality
- Building customer trust and loyalty
- Upbeat and positive personality
- Courteous with a strong service mindset
- Strong analytical and problem-solving skills
- Understanding customer needs
- Risk assessment
- Application processing
- Customer service
- Application review
Timeline
Underwriter Assistance
State Farm
09.2024 - 05.2025
Customer Service Representative
24-7 Intouch
02.2021 - 09.2024
Delivery Driver
Amazon
09.2020 - 01.2021
Shuttle Driver
Hampton Inn
12.2019 - 09.2020
Manager On Duty
Rubios Costal Grill
07.2017 - 12.2019
High School Diploma -
Lee V Pollard
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Matthew BedsunMatthew Bedsun
Senior Warehouse Technician at EncoreSenior Warehouse Technician at Encore