Michael Jones
Olympia,WA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
5
5
years of professional experience
Work History
Customer Service Associate I
Heritage Bank
10.2023 - 04.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Established rapport with new clients to increase satisfaction and loyalty.
Sales Consultant
Victra Verizon Wireless
03.2023 - 09.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased overall revenue 50% from accessories sales through effective salesmanship and great negotiation skills
Lot Porter
Hanson Motors
09.2022 - 11.2022
- Enhanced intake process by greeting and assisting customers promptly.
- Maintained physical appearance of lot to attract customers to business.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized main shop, service lot, and service drive.
- Communicated with service team and other staff to assist customers.
- Parked and retrieved cars according to customer needs.
- Moved cars around lot to increase space efficiency.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Organized lot by arranging 60+ vehicles per Day.
Unarmed Security Guard
Pacific Security
05.2022 - 08.2022
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Completed full building and grounds patrols every 15 minutes to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Production Assistant
Georgia-Pacific
10.2021 - 01.2022
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
DIY Sales Associate/Commercial Parts Delivery Driver
AutoZone
05.2021 - 08.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- .Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Pulled parts off store shelves to fill customer orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts
- Checked parts computer for stock items and initiated special orders.
- Completed on-time deliveries by choosing best and most efficient routes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
Cashier
Little Sesame
03.2019 - 10.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $250 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Served over 120+ customers per day.
Education
High School Diploma -
Woodrow Wilson Senior High School
Washington, DC06.2016
Skills
- Customer Relationships
- Client Needs Assessment
- Scheduling
- Brand Promotion
- Marketing Materials
- Appointment Setting
- Sales
- Generating Leads
Timeline
Customer Service Associate I
Heritage Bank
10.2023 - 04.2024
Sales Consultant
Victra Verizon Wireless
03.2023 - 09.2023
Lot Porter
Hanson Motors
09.2022 - 11.2022
Unarmed Security Guard
Pacific Security
05.2022 - 08.2022
Production Assistant
Georgia-Pacific
10.2021 - 01.2022
DIY Sales Associate/Commercial Parts Delivery Driver
AutoZone
05.2021 - 08.2021
Cashier
Little Sesame
03.2019 - 10.2019
High School Diploma -
Woodrow Wilson Senior High School
Similar Profiles
Ashley WolfeAshley Wolfe
Bank Teller at Heritage BankBank Teller at Heritage Bank
Bronwyn BruchezBronwyn Bruchez
Lending Specialist at Heritage BankLending Specialist at Heritage Bank
CASSANDRA WATSONCASSANDRA WATSON
Senior Member Experience Officer at Heritage BankSenior Member Experience Officer at Heritage Bank