Michael Jones
Urbandale,IA
Summary
Results-driven General Manager with a proven track record in enhancing team performance and operational efficiency. Skilled in strategic planning and customer service excellence to drive profitability in competitive markets. Adept at team development and training to achieve sustained growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Freddy's Frozen Custard & Steakburgers
Waukee, IA
02.2023 - Current
- Conducted regular audits of employee and supervisor performance, provided feedback on areas of improvement, and provided raises.
- I conducted weekly inventory audits.
- Ordered tucks to ensure we have enough product on hand.
- Managed the P&L to ensure that budgets were met.
- Payroll review.
- I have trained and opened several new restaurants.
- Training managers for new managers at multiple stores.
- Ensured solid day-to-day operations.
- Scheduling Manager.
- Handled deposits and cash.
- Interviews and onboarding.
- Managed team of 50+ employees and supervisors.
Manager
Chick Fill A
West Des Moines, IA
12.2021 - 02.2022
- In charge of the training program.
- Managed shifts of 15 to 25 people.
- Managed deposits.
- Ensured smooth and solid day-to-day operations.
- Handled guest issues.
General Manager
Culver's Restaurant
Urbandale, Iowa
12.2014 - 11.2021
- Scheduling Manager.
- Handled all deposits and payroll.
- Managed a team of over 50 managers and employees.
- Inventory manager.
- Order the truck to ensure we have enough product.
- Training Manager.
- Worked at several locations that were underperforming to bring them back up to standards.
- Ensure all budgets are met and monitor our P&L.
- Ensured solid day-to-day operations.
- Handled all guest comments and concerns.
Education
High School Diploma -
Herbert Hoover High School
Des Moines, IA05-2017
Some College (No Degree) -
DMACC
Ankeny, IASkills
- Inventory management
- Team building
- Employee training
- Budget management
- Customer service
- Scheduling management
- Conflict resolution
- P&L management
- Time management
- Staff management
- Training and coaching
- Employee development
Certification
- Safe Serv certified.
References
References available upon request.
Timeline
General Manager
Freddy's Frozen Custard & Steakburgers
02.2023 - Current
Manager
Chick Fill A
12.2021 - 02.2022
General Manager
Culver's Restaurant
12.2014 - 11.2021
High School Diploma -
Herbert Hoover High School
Some College (No Degree) -
DMACC
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