Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Joseph

Raleigh,NC

Summary

Readily embraces change and delivers results through a commitment to learning and development. Fosters organizational unity by building capabilities in others and role modeling consistent and candid leadership. Known for excelling at strategic business planning, team building and leadership, relationship management, and change management. I am also a patient-oriented Certified Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. My experience with 2 years now being transitioning to primarily being in the pharmacy has allowed me to gain more pharmaceuticals buisness . With that same experience I am capable of bringing a good environment for opportunity for your companies growth.

Overview

8
8
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
Knightdale, North Carolina
11.2022 - Current
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Verified accuracy of patient information on prescription orders.
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Resolved customer complaints regarding product quality or quantity issues.

Shift Field Leader

Walgreens Co.
Knightdale, North Carolina
06.2021 - 11.2022
  • Provides excellent customer service to increase sales opportunities
  • Regularly reviews store department measures to capitalize on sale productivity
  • Manages company initiatives and assigns tasks of immediate staff
  • Maintains department records, inventory, and appearance

Customer Service Associate

Whalens
06.2020 - 06.2021
  • Handled online pickup orders
  • Balanced the cash drawers at the beginning and end of each shift, investigating and resolving any discrepancies found
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays

Marketing Research Analyst

All - MET Transportation
01.2017 - 05.2020
  • Gathered and organized data on the transportation needs of various schools
  • Compiled a database of marketplace competitors and presented data to the sales team
  • Conducted telephone interviews with potential clients regarding their transportation needs
  • Increased field trip bookings by 35

Education

Bachelor's Degree - Business Management

Hampton University
12.2021

Skills

  • Pharmacy and customer records management
  • Insurance confirmation
  • Updating medication histories
  • Problem-solving skills
  • Pharmacy operations
  • Point of sale systems proficiency
  • Prescription labeling
  • Quality assurance and control

References

Available on request

Timeline

Certified Pharmacy Technician

Walgreens
11.2022 - Current

Shift Field Leader

Walgreens Co.
06.2021 - 11.2022

Customer Service Associate

Whalens
06.2020 - 06.2021

Marketing Research Analyst

All - MET Transportation
01.2017 - 05.2020

Bachelor's Degree - Business Management

Hampton University
Michael Joseph