Michael Keesecker
Brookfield,IL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and organization. My greatest strength is interpersonal communication through my humorous personality and rapport building. With over a decade of management experience I can be an asset to any upper management team to reach set goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistant General Manager
RH
Oak Brook, IL
04.2025 - Current
- Coordinated daily operations to enhance guest satisfaction and streamline service processes.
- Assisted in managing inventory and labor levels by taking a deliberate approach in ordering and scheduling to lower costs
- Trained and mentored staff on operational best practices, improving team performance and morale.
Server
Gibsons Italia
Chicago, IL
06.2021 - 04.2025
- Delivered exceptional customer using fast efficient service with a lot of personality
- Trained new employees with advanced menu, wine, service knowledge to grow our team
- Processed orders accurately, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to maintain high standards of food presentation and quality.
Assistant General Manager
The ONE Group
STK Chicago
09.2021 - 09.2021
- Managed a staff consisting of over 80 Front of house employees
- Managed a restaurant with weekly sales ranging from 100k-200k
- Effectively trained and on-boarded all positions
General Manager
Victory Restaurant Group
Victory Italian (COVID LAYOFF)
10.2020 - 04.2021
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Restaurant Manager
Tao Group Hospitality
Tao Chicago
07.2018 - 07.2019
- Managed a restaurant staff of 100 front of house staff
- Managed a restaurant with annual sales exceeding 30 million
- Effectively ordered and maintained all small ware, glassware, and dry good inventory
- Created a fun and upbeat work enviroment
Bar Manager
Intercontinental Hotels Group
Michael Jordans Michigan Avenue
01.2020 - 05.2020
- Managed and ordered all bar inventory
Restaurant Manager
PROXI Restaurant
General Manager
The Heritage
07.2019 - 01.2020
- Managed budget implementations, employee reviews, training, and schedules
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Associate of Science - Education
Waubonsee Community College
Sugar Grove, IL03-2014
Skills
- Inventory Management
- Collaborative Relationships
- Chef Consultations
- Strategic Forecasting
- Annual Performance Reviews
- Guest Interaction
- Staff Scheduling
- Service Standards
- Quality Reviews
- Profit and Loss Control
- Teamwork and Collaboration
Certification
Entry Level Master Court of Sommeliers
Manager Food Saftey Certification
BASSET Certified
Timeline
Assistant General Manager
RH
04.2025 - Current
Assistant General Manager
The ONE Group
09.2021 - 09.2021
Server
Gibsons Italia
06.2021 - 04.2025
General Manager
Victory Restaurant Group
10.2020 - 04.2021
Bar Manager
Intercontinental Hotels Group
01.2020 - 05.2020
General Manager
The Heritage
07.2019 - 01.2020
Restaurant Manager
Tao Group Hospitality
07.2018 - 07.2019
Restaurant Manager
PROXI Restaurant
Associate of Science - Education
Waubonsee Community College