Michael Kelley
Family Dollar
Green Bay
13
years of professional experience
Dynamic sales professional with extensive experience at Family Dollar, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and drive sales through effective communication and relationship-building. Skilled in merchandising and team collaboration, consistently achieving operational goals while maintaining a welcoming store environment.
Work History
Sales Associate
11 Months- Assisted customers with product selection, store navigation, and basic checkout support.
- Restocked merchandise on shelves, endcaps, and seasonal displays to maintain organized aisles.
- Processed cash, card, and coupon transactions accurately at point-of-sale register.
- Greeted shoppers professionally and resolved routine questions with clear, helpful communication.
- Maintained clean sales floor, removed clutter, and supported store appearance standards.
- Followed loss prevention procedures while handling merchandise and assisting customers.
- Adapted quickly to daily tasks, supporting opening, closing, and general store operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Assistant Store Manager
1 Year 6 Months- Supported store manager with daily operations, cash handling, and associate coverage.
- Supervised merchandising resets, stocking, and recovery to maintain organized sales floor.
- Monitored inventory levels and coordinated stockroom organization to reduce out-of-stocks.
- Trained new associates on register procedures, customer service, and store standards.
- Enforced safety, loss prevention, and compliance practices across front-end and sales areas.
- Resolved customer concerns promptly while maintaining professional service and checkout efficiency.
- Opened and closed store operations, balancing registers and securing assets.
- Assisted with scheduling, task delegation, and team coordination to support daily priorities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
TGO
8 Years- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Slot Attendant/slot Supervisor
1 Year 4 Months- Assisted guests with slot machine play, promoting positive gaming experiences and prompt issue resolution.
- Responded to machine malfunctions, coordinated service requests, and maintained accurate floor status communication.
- Processed hand pays and jackpot paperwork according to gaming procedures and internal controls.
- Explained promotions, club rewards, and casino rules clearly to support guest understanding.
- Verified ticket redemption, coin jams, and voucher issues while maintaining courteous guest service.
- Maintained clean, organized gaming areas and stocked supplies to support smooth operations.
- Followed gaming regulations and cash-handling procedures to ensure compliance and accuracy.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
- Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
- Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
- Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
- Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers.
- Repaired problems and maintained machines in good working order.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
- Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Handled money, ticket and chips exchanges for customers.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
- Supervised slot floor operations, ensuring guest service, machine availability, and policy compliance.
- Monitored jackpot handoffs, payouts, and documentation for accuracy and regulatory compliance.
- Trained new team members on slot procedures, safety standards, and guest interaction expectations.
- Inspected gaming devices and floor conditions to identify issues and support timely repairs.
- Communicated with cage and surveillance teams to verify transactions and incident details.
- Enforced casino gaming regulations while addressing guest concerns professionally and promptly.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
Education
High School Diploma - General Studies
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Conflict resolution
Store opening and closing
Sales expertise
Product sales
POS system operation
Retail store operations
Guest relations
Sales training
Friendly and outgoing
Verbal and written communication
Merchandising
Timeline
Sales Associate
Family Dollar
05.2025 - 04.2026Read More
Assistant Store Manager
Family Dollar
05.2023 - 11.2024Read More
TGO
North Star Casino Resort
03.2015 - 03.2023Read More
Slot Attendant/slot Supervisor
Ho Chunk Casino
10.2013 - 02.2015Read More
Eci Nompa Woonspe
High School Diploma from General Studies
Read More