Summary
Overview
Work History
Education
Skills
Timeline
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Michael Kelly

Columbia,MN

Summary

Adaptable professional skilled in customer service and problem-solving. Extensive background in processing various motor vehicle transactions, committed to maintaining confidentiality and delivering accurate information to enhance overall operational effectiveness.

Overview

25
25
years of professional experience

Work History

Deputy Registrar Clerk

The City Of Wayzata
Wayzata, MN
01.2024 - Current

Process motor vehicle title transactions

Process motor vehicle Dealer transfers within MNDRIVE and EVTR

Process motor vehicle registration renewals

Pick up and drop off motor vehicle title work from Dealers

Process Duplicate Driver's license applications

Process Minnesota Dept. Of Natural Resources Vehicle Registrations, license's and permits

Executed data entry and management tasks using municipal software systems for accurate record-keeping

Reviewed applications and permits for completeness, improving workflow efficiency within office operations

Handled sensitive information discreetly, maintaining confidentiality of personal data at all times.

Customer Care Representative

Scott County
Shakopee, MN
10.2014 - 01.2024

Processed Motor Vehicle title transfers and registration renewals

Processed Driver's licence renewals

Processed Vital Records requests

Processed Minnesota Dept. of Natural Resources vehicle transfers and various permits

Processed Land Records payments

Customer Service Associate

Hennepin County
Minnetonka, MN
10.2001 - 09.2014

Processed motor vehicle title transfers and registration

Processed driver's license applications

Processed Passport applications

Processed MN Dept. of Natural Resources vehicle transfers and registration requests

processed vital records requests

Education

High School Diploma -

High School Diploma -

Irondale Senior High School
New Brighton, MN
06-1992

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Telephone and email etiquette
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Interpersonal skills
  • Conflict resolution
  • Adaptability
  • Administrative support
  • Filing and data archiving
  • Professional demeanor
  • Problem-solving aptitude

Timeline

Deputy Registrar Clerk

The City Of Wayzata
01.2024 - Current

Customer Care Representative

Scott County
10.2014 - 01.2024

Customer Service Associate

Hennepin County
10.2001 - 09.2014

High School Diploma -

High School Diploma -

Irondale Senior High School