Michael Kruk
West Orange,NJ
Summary
Driven with a proven track record at Wilshire Grand Hotel, excelling in customer service and time management. Demonstrated ability to enhance visitor experiences and streamline operations, evidenced by reduced appointment conflicts. Skilled in cash handling and team collaboration, consistently achieving high accuracy levels and fostering positive work environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Wilshire Grand Hotel
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Bakery Clerk
Supreme Bakery
06.2021 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated adaptability, quickly learning new machinery specifications as needed for diverse baling applications.
- Assisted with equipment set-up prior to operation and cleaning.
- Collaborated with team members for effective communication and smooth workflow during shift operations.
- Built relationships with customers to encourage repeat business.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
Associate of Arts - English
Essex County College
Newark, NJ06.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- File Organization
Writing, Reading, Drawing, Acting, Dance, Singing
I've lightly developed a small collection of stories I wish to tell to readers, I enjoy a good book or manga/comic here and there, I have 3 books full of drawings, I've been involved in NJIT and RUTGERS performances over two years, I like moving my legs to a good rhythm, I love singing Frank Sinatra.
Additional Information
I have ADHD and Learning Disabilities
I'm currently a college student to transfer to a four-year college
Timeline
Front Desk Receptionist
Wilshire Grand Hotel
05.2023 - Current
Bakery Clerk
Supreme Bakery
06.2021 - 05.2023
Associate of Arts - English
Essex County College