Michael Kwarciany

I worked in an office setting and would coordinate with our customers and our production to make sure we would have what they needed. Then I would schedule the delivery with the trucks and employees that I oversaw.

I also counseled customers on what products that we offered, would work best for their application.

I also quoted aggregate jobs for Central Wisconsin projects.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 15 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.