Michael Lamontagne
Bangor,ME
Summary
Reliable Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Bar Manager
Applebee's Grill + Bar
04.2024 - Current
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
Assistant Manager
Angelo's Pizzeria
02.2014 - 11.2023
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy.
Assistant Manager
Five Guys
04.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Domino's Pizza
02.1997 - 08.2013
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma -
Watervile High School
1 Brooklyn Avenue, Waterville, Maine 0490106-1989
Skills
- Account Management
- Customer Relationship Management
- Sales
- Staff Supervision
- P&L Management
- Customer Retention
- Quality Management
- Expense Control
- Schedule Management
- Staff Training
- Labor Cost Controls
- Leadership and team building
Certification
ServSafe certified
Timeline
Bar Manager
Applebee's Grill + Bar
04.2024 - Current
Assistant Manager
Five Guys
04.2021 - 11.2021
Assistant Manager
Angelo's Pizzeria
02.2014 - 11.2023
General Manager
Domino's Pizza
02.1997 - 08.2013
ServSafe certified
High School Diploma -
Watervile High School
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