Michael Laureta
Lewisville,TX
Overview
8
8
years of professional experience
Work History
Certified Server Trainer
STK
Dallas, Texas
11.2022 - Current
- Continually growing my knowledge of the cocktail, wine, and food menu to ensure unwavering trust with the guests.
- Guided guests’ through the menu, and upsold menu items in an illustrative yet responsible manner.
- Attentive, hospitable, and anticipated all guests’ needs, and delivered on these needs in a timely, swift manner.
- Strong belief in teamwork to ensure the efficiency of service, and grow the web of a tightly knit staff.
- Organized monthly workshops to improve on necessary skills that aligned with the standards of our restaurant.
- Lead classrooms to introduce and teach the menu to new staff, gauging comfortability and understanding of the material.
Bar Lead
Brass Tap
Flower Mound, Texas
12.2018 - 10.2022
- Maintained a clean and comfortable work environment to ensure work safety as well as guest satisfaction.
- Remain poised and responsive to all guests’ needs despite, at times, the chaotic atmosphere of a busy bar and restaurant.
- Produced drinks and poured beer at a sufficient pace, not only for my guests at the bar, but for my team members on the floor.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Server
Davio’s Northern Italian Steakhouse
The Colony, Texas
11.2020 - 09.2022
- Provided excellent customer service to ensure full satisfaction of their dining experience.
- Displayed enthusiasm and knowledge about the restaurant's extensive food and beverage offerings.
- Maintained a comfortable flow of service, allowing room for the guest to feel at ease, but also keeping a close eye on potential needs or opportunities to improve their experience.
Bar Manager
Bartonville Store
Bartonville, TX
05.2017 - 11.2018
- Built the restaurant from the bottom, up. Helping implement and develop the physical logistics of the restaurant.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Created schedules and organized employee discrepancies.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Bachelor of Arts - Hospitality
University of North Texas
Denton, TX05-2020
Skills
- Guest relations
- Problem-solving
- Organization
- Team Oriented
Timeline
Certified Server Trainer
STK
11.2022 - Current
Server
Davio’s Northern Italian Steakhouse
11.2020 - 09.2022
Bar Lead
Brass Tap
12.2018 - 10.2022
Bar Manager
Bartonville Store
05.2017 - 11.2018
Bachelor of Arts - Hospitality
University of North Texas