Michael Laux
Arlington
Summary
Dynamic professional with a strong background in customer service and administrative support, honed at PetSuites Arlington. Proven ability to enhance operational efficiency and maintain meticulous records. Skilled in time management, organization, and problem-solving, consistently delivering exceptional client experiences while collaborating effectively with team members.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
PetSuites Arlington
02.2025 - Current
- Greeted and assisted clients, ensuring a welcoming environment for pets and their owners.
- Managed appointment scheduling using PetSuites software to optimize daily operations.
- Processed payments and maintained accurate records of transactions for seamless financial operations.
- Handled incoming calls and inquiries, directing them to appropriate staff members efficiently.
Behavioral Therapist
Action Behavior Centers
01.2023 - 12.2023
- Accurately followed detailed written and verbal instruction to implement behavioral intervention plans created by clinical supervisors.
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Certified Ride Operator
Six Flags Over Texas
06.2021 - 11.2023
- Conducted routine inspections of ride equipment to maintain operational integrity.
- Trained new ride operators on safety procedures and customer service best practices.
- Implemented improvements in ride operation efficiency through streamlined processes and communication.
Education
No Degree - General Studies
Tarrant County College
Fort Worth, TXHigh School Diploma -
James Martin High School
Arlington, TX06-2021
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving skills
- Team collaboration
- Administrative skills
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Front Desk Receptionist
PetSuites Arlington
02.2025 - Current
Behavioral Therapist
Action Behavior Centers
01.2023 - 12.2023
Certified Ride Operator
Six Flags Over Texas
06.2021 - 11.2023
No Degree - General Studies
Tarrant County College
High School Diploma -
James Martin High School