Michael D. Lemieux

• Built book of business generating $1.88m by developing partnerships with contractors, subcontractors, manufacturers, and end users.
• Acquired seven contractor accounts, driving $300k in sales, with three accounts reaching over $60k in QTD sales and exceeding the company goal of $25k per account by more than 140%.
• Negotiated pricing and completed contract setup to close sales agreements.
• Estimated, priced, bid, and managed exterior product projects for residential, multifamily, and light commercial jobs exceeding $650,000.
• Trained customer teams on product lines, services, software, and estimating to enhance loyalty and profitability.
• Articulated product features and technical details to customers, emphasizing benefits.

• Coordinated scheduling and task management for multiple renovation projects, ensuring alignment with deadlines and Albany Housing Authority standards.
• Applied project management plans and documents to facilitate renovation of vacant apartment buildings and offices, meeting Albany Housing Authority standards.
• Compiled project reports and communicated schedule progress and expenditures to asset managers and supervisors.

• Drove 100% caregiver retention rate through consistent relationship support and timely issue resolution.
• Sourced and finalized agreements for 2 new accounts, enhancing business line growth.
• Negotiated competitive compensation packages for travel nurses, aligning with budgetary constraints and current market trends to attract top talent.
• Managed credentialing, licensure verification, and compliance processes to ensure facility standards and client requirements were met.

• Supported branch growth of 30% and helped meet quarterly sales targets.
• Managed oversight for high-value accounts totaling more than $1 million in sales.
• Developed foundational knowledge of HVAC systems and functionality of individual components.
• Established strong customer rapport by delivering personalized service through timely quotes, accurate purchase orders, and in-depth product knowledge at the counter.

• Managed customer dispute resolution to enhance relationships and facilitate customer base growth.
• Directed return agent team and trained new employees on management processes and tools to ensure effective team integration.

Minors: Health Science, Athletic Coaching

• President's List [Spring 2019]
• Dean's List [Fall 2019, Spring 2020]
• Men's ACHA D1 Ice Hockey